Hello,
We apologize for the issue you are facing with the Rank Math icon not appearing in the Divi Builder. This can sometimes happen due to various reasons, such as plugin conflicts or settings changes.
To troubleshoot this issue, please try the following steps:
- Check if Rank Math is Active: Ensure that the Rank Math plugin is active on your WordPress site.
- Clear Cache: If you are using any caching plugins, clear the cache to see if that resolves the issue.
- Check Divi Settings: Sometimes, settings within the Divi Builder can affect the visibility of plugins. Make sure that there are no settings that might be hiding the Rank Math icon.
- Update Plugins: Ensure that both Rank Math and Divi Builder are updated to their latest versions.
- Disable Other Plugins: Temporarily disable other plugins to check if there is a conflict causing the Rank Math icon to disappear.
If none of these steps resolve the issue, we recommend replying to this ticket, and a human agent from the Rank Math Support team will take over and provide further assistance based on your specific setup.
Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
This issue could be caused by conflicting plugins/themes on your website. Kindly make sure you are using the latest version of all the plugins and themes, please update if not yet.
Here’s a guide for troubleshooting further if the issue persists:
https://rankmath.com/kb/check-plugin-conflicts/
You can also follow the steps in this video:
https://www.youtube.com/watch?v=FcIWRhcUP2c
Only the site admin would know and your users won’t be affected by this troubleshooting.
If the issue persists, then we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
Let us know how it goes. Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
We checked your website and we can see the Simple History plugin you’re using on your website is conflicting with Rank Math. When this plugin is disabled, the Rank Math icon is showing there properly without any issues:
In order to resolve this issue, we suggest you get in touch with this plugin support and inform them about the issue.
Let us know how it goes. Looking forward to helping you.
Thank you.
I don’t see this plugin in my list of plugins.
It seems like you’re experiencing an issue with the Rank Math icon disappearing in the Divi Builder frontend edition. You might want to try the following troubleshooting steps:
1. **Clear Cache**: Sometimes, cache issues can prevent icons or elements from loading correctly. Try clearing your browser and Divi cache.
2. **Disable Plugins**: Temporarily deactivate other plugins to check for conflicts with Rank Math.
3. **Check User Permissions**: Ensure that the user role has the proper permissions to view Rank Math on the frontend.
4. **Update Plugins**: Make sure both Rank Math and Divi Builder are up-to-date, as outdated versions might cause issues.
If the problem persists, you might want to contact Rank Math support for further assistance. Let me know if that helps!
I have done all this and it still don’t work
Hello,
@Baby Sleep Coach We have already replied to your ticket regarding this issue.
If you have further questions, please continue there so we can follow-up on one thread for efficiency.
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
