Rank Math has detected new post types

#224221
  • Resolved Appets

    4 years, 5 months ago

    Rank Math free

    Dear Support,

    Since more than a week I see the following alert in my website:

    Rank Math has detected new post types: pointfinderreviews, pointfinderorders, pflistingpacks. You may want to check the settings of the Titles & Meta page.

    Those elements (pointfinderreviews, pointfinderorders, pflistingpacks) are not visibile for my users or at least I’m not interested to be a part of the SEO.

    Anyway I tried to update settings following info provided here https://rankmath.com/kb/new-post-type-detected/ but I don’t see them.

    What can I do? Am I missing something in my settings?

    Thanks in advance for your help.

    KR,

    Marco

Viewing 5 replies - 1 through 5 (of 5 total)
  • Prabhat

    4 years, 5 months ago

    Rank Math agency

    Hello,

    Thank you for contacting us and we regret the inconvenience caused.

    Whenever a new post type is added, Rank Math notifies you that you can manage its SEO settings.

    However, you can dismiss the notification by clicking on the x button on the right side of the notification.

    If the notification is not hiding even after dismissing it and changing the page, then please try clearing your website and browser’s cache. This should fix the issue.

    Please let us know how that goes.

    Thank you.

    Appets

    4 years, 5 months ago

    Rank Math free

    Hello Prabhat,

    Unfortunately suggestions provided do not worked. Any other advice?

    Thanks,
    Marco

    Jeremy

    4 years, 5 months ago

    Hello,

    We might need to take a closer look at your admin settings. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Appets

    4 years, 5 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Ankit

    4 years, 5 months ago

    Rank Math business

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    I have dismissed the notification by clicking on the x button on the right side of the notification. And the alert is no longer showing. could you please confirm the same on your end?

    Looking forward to helping you. Thank you.

    RankBot

    4 years, 4 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘Rank Math has detected new post types’ is closed to new replies.