Rank Math has detected a new post type:

#245770
Viewing 8 replies - 1 through 8 (of 8 total)
  • Anas
    Rank Math business

    Hello,

    Thank you for contacting Rank Math, and sorry for any inconvenience caused.

    Rank Math shows that notification whenever it detects a new post type on your website, you can click on the x button and clear the notification.

    Then, clear the Rank Math transients by going to Rank Math > Status & Tools > Database Tools > Remove transients
    transients

    Do note that some options are only available when you enable the Advanced Mode in the Rank Math dashboard:
    https://i.rankmath.com/JAj5ak

    Once done, clear the website and browser cache.

    I hope this helps. Looking forward to helping you.

    UX
    Rank Math free

    Thanks,

    Unfortunately its still there. Even after removing transients, clearing website & browser cache. I even tried on a browser that i never use for this site..

    and ideas?

    Anas
    Rank Math business

    Hello,

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    UX
    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    UX
    Rank Math free

    let me know if u need ftp, i can get that to you too. Thanks so much! I DO have a recent backup of the site.

    Hello,

    It seems that your website backend is being heavily cached and even the notifications about the cache being clear are not removed from the website.

    Check this screencast for reference: https://i.rankmath.com/6oogF6

    We tried to clear the caching from the LiteSpeed plugin but this could also be caused by your .htaccess file and the server itself.

    So, we would recommend that you use a default .htaccess file and check with your server provider if they are caching the backend of WordPress.

    Hope this helps solve your issues.

    Don’t hesitate to get in touch if you have any other questions.

    Hmm, i disabled our Litespeed plugin, and it still shows. Ill keep working on it and get in touch if it still persists. Thanks so much for your help on this trivial issue!!

    Prabhat
    Rank Math agency

    Hello,

    Sure, you can find the default WordPress htaccess rules here:
    https://wordpress.org/support/article/htaccess/

    It is recommended to keep a backup of your current htaccess file before applying the default one.

    Hope this helps.

    Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 8 replies - 1 through 8 (of 8 total)

The ticket ‘Rank Math has detected a new post type:’ is closed to new replies.