Hello,
Thank you for contacting Rank Math, and sorry for any inconvenience caused.
I logged in to your website and checked the settings.
The Meta Box is displayed in the Properties post type. Check the screenshot in the sensitive data section.
Can you please clear your website cache and check again?
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Currently, the properties CPT is empty and the URLs you gave no longer exist on the website.
Could you please import a couple to reproduce the issue and let us know so we can debug the situation further?
Looking forward to hearing back from you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
We checked the issue on your staging website and found that the properties have incorrect Schema markup on the postmeta database table which is preventing our plugin from loading on that CPT.
That’s also the reason when you add a new property it works correctly because that new property doesn’t have corrupt Schema markup.
On your live website, you can look inside the postmeta table for the entries called rank_math_schema_BlogPosting and if any of those belong to the properties you can delete them.
Hope this helps solve your issues.
Don’t hesitate to get in touch if you have any other questions.
Ok that solved th problem, but I wonder why these entries where there. All related to my CPT. Maybe the import plugin. I will investigate further.
Hello,
It could be left by the import plugin or from a different setup.
With that said, please do let us know if you encounter this type of issue again.
We are here to help you.
Thank you.
Hello
Same issue again but no rank_math_schema_BlogPosting entries in postmeta table.
Hello,
It seems that there is still those rank_math_schema_BlogPosting post meta for your property post type which causes the issue.
Kindly refer to my video screencast here: https://i.rankmath.com/bqahRM
However, if the issue is still happening in a specific post that has no rank_math_schema_BlogPosting meta, please share that affected URL so we can further check it from our end.
Looking forward to helping you.
Hello Jeremy
Yes I see it now. Have deleted them and ok now.
Must be the import plugin because that is te only one who creates the CPT
Will contact them.
Thanks
Hello,
I am glad that we could help you with your issue.
Please do let us know how it goes and let us know if you have further issues with our plugin. We are here to help you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
