Rank math error when posting

#1027155
Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    5 months ago

    Hello,

    We apologize for the issue you are facing with Rank Math when trying to post. The error message you provided indicates a JavaScript conflict, which can often occur due to compatibility issues with other plugins or themes.

    Here are a few steps you can take to troubleshoot this issue:

    1. Check for Plugin Conflicts: Deactivate all other plugins except Rank Math and see if the error persists. If the error goes away, reactivate the plugins one by one to identify the conflicting plugin.

    2. Switch Themes: Temporarily switch to a default WordPress theme (like Twenty Twenty-One) to see if the issue is related to your current theme.

    3. Clear Cache: If you are using any caching plugins or server-side caching, clear all caches after making changes.

    4. Check Console for Errors: Open the Developer Tools Console in your browser (usually accessible via Ctrl + Shift + J on Windows or Cmd + Option + J on Mac) and check for any additional errors that might provide more context.
      Open Developer Tools
      Google Chrome JavaScript console errors

    5. Firewall Settings: Ensure that your firewall is not blocking any Rank Math files. You can check if the following files are being blocked:

      • /wp-json/rankmath/v1/updateMeta
      • /wp-json/rankmath/v1/updateSchemas
      • /wp-json/rankmath/v1/updateRedirection
      • /wp-json/rankmath/v1/getFeaturedImageId
      • /wp-json/rankmath/v1/getHead

    If these steps do not resolve the issue, please reply to this ticket with your site URL so that a human agent from our support team can assist you further. Thank you for bringing this to our attention!

    Sources:
    Why Your SEO Title, Description & Focus Keyword Aren’t Being Saved » Rank Math
    Why Your SEO Title, Description & Focus Keyword Aren’t Being Saved » Rank Math

    Rakibuzzaman Siam

    5 months ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    This issue could be caused by conflicting plugins/themes on your website. Kindly make sure you are using the latest version of all the plugins and themes, please update if not yet.

    Here’s a guide for troubleshooting further if the issue persists:
    https://rankmath.com/kb/check-plugin-conflicts/

    You can also follow the steps in this video:
    https://www.youtube.com/watch?v=FcIWRhcUP2c

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, then we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.

    Sensitive Data Section

    It is completely secure, and only our support staff has access to that section. If you want, you can use the plugin below to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Let us know how it goes. Looking forward to helping you.

    RankBot

    4 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Rank math error when posting’ is closed to new replies.