Rank math erroe! - Support

Resolved Imran Hossan
2 years, 7 months ago

Rank Math free

I’m facing this error science few weeks. Below the error log. Can you please told my why it’s happening? How to filx it?

[21-May-2022 06:30:04 UTC] WordPress database error Commands out of sync; you can't run this command now for query SELECT autoload FROM wp5t_options WHERE option_name = 'rank_math_notifications' made by shutdown_action_hook, do_action('shutdown'), WP_Hook->do_action, WP_Hook->apply_filters, MyThemeShop\Notification_Center->update_storage, delete_option

Viewing 7 replies - 1 through 7 (of 7 total)

Reinelle
2 years, 7 months ago
Hello,

Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

Please clear your website and server’s cache and see if that fixes the issue.

Also, please ensure that the following PHP values are set:
```
PHP Memory Limit: 512M
Max input time: 150
PHP time limit: 120
PHP max input variables: 1000
```
You may get in touch with your web host and ask them to set the above values.

If the issue still persists, please follow this troubleshooting guide:
https://rankmath.com/kb/wordpress-database-error-commands-out-of-sync/

Let us know how that goes.

Thank you.
Imran Hossan
2 years, 7 months ago

Rank Math free

Thanks, let’s see what happens !!

Reinelle
2 years, 7 months ago

Hello,

Glad that helped, and let us know if the issue still persists.

Meanwhile, please don’t hesitate to contact us anytime if you have other questions to assist you further.

Looking forward to helping you.

Thank you.

Imran Hossan
2 years, 6 months ago

Rank Math free

Still facing this error!!

WordPress database error Commands out of sync; you can't run this command now for query SELECT autoload FROM wp5t_options WHERE option_name = 'rank_math_notifications' made by shutdown_action_hook, do_action('shutdown'), WP_Hook->do_action, WP_Hook->apply_filters, MyThemeShop\Notification_Center->update_storage, delete_option

Required php value:

Jeremy
2 years, 6 months ago

Hello,

It seems that you already marked this ticket as “Resolved”. Do you still need our assistance regarding this issue? If you are, just let us know and we will further investigate the issue over your admin dashboard.

Looking forward to helping you.

Thank you.

Imran Hossan
2 years, 6 months ago

Rank Math free

I’m still facing this error. I need support to fix it.

Reinelle
2 years, 6 months ago

Hello,

In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Thank you.

RankBot
2 years, 5 months ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)

The ticket ‘Rank math erroe!’ is closed to new replies.