Rank Math – Elementor Pro, Homepage can’t update

Hello,

We apologize for the issue you are facing with Rank Math and Elementor Pro on your website voicelabdenhaag.nl. It sounds frustrating that you are unable to update your homepage and are encountering a server 500 error.

Here are a few steps you can take to troubleshoot this issue:

1. Ensure Rank Math is Updated: Make sure you are using the latest version of Rank Math. You can check this by navigating to your WordPress Dashboard → Rank Math SEO → Status & Tools → Version Control. If an update is available, please update the plugin.
   

2. Check for Plugin Conflicts: Since you’ve already deactivated other plugins and switched themes, ensure that there are no conflicts with other plugins. Sometimes, older versions of plugins can cause issues.

3. Server Configuration: A server 500 error can also be related to server configuration issues. Check your server error logs for more details on what might be causing the error when Rank Math is activated.

4. Clear Cache: As you’ve mentioned clearing cache, ensure that you clear all caches including any server-side caching that might be in place.

5. Debugging: Enable WordPress debugging to see if any specific errors are logged when you try to save the homepage. You can do this by adding the following line to your wp-config.php file:

   define( 'WP_DEBUG', true );

   This will help identify any underlying issues.

If these steps do not resolve the issue, please reply to this ticket with any error messages you find in the logs or any additional details about your setup, and a human agent from our support team will assist you further.

Thank you for bringing this to our attention, and we hope to resolve it quickly for you!

Hello,

Please follow the last step (5) from our bot’s reply and replicate the issue again to generate the error log.

You can follow this guide to enable debugging in WordPress
https://wordpress.org/support/article/debugging-in-wordpress/ or you can get in touch with your web host, and they will help you locate the log file.

Once done, please share the error here so we can check the root cause of the issue.

Looking forward to helping you.

Hello,

Please check the PHP values of your site by going to WordPress dashboard > Tools > Site Health > Info tab > Server. These values affect the performance of your site and they should be set atleast to the following recommendations:

PHP Memory Limit: 512M
Max input time: 150
PHP time limit: 120
PHP max input variables: 1000

If any of these values are lower than the recommended ones, please contact your hosting provider and ask them to increase them for you.

If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Hello,

We’re delighted to hear that this issue has been resolved. We appreciate your feedback.

This ticket will be closed now, but if you ever have another question or need any help in the future, please don’t hesitate to create a new forum topic. We’ll be more than happy to assist you again.

Thank you.