Hello,
We apologize for the issue you are facing with the conflict between Rank Math and Elementor. The error you mentioned indicates that there might be a compatibility issue due to an outdated version of Elementor or a conflict with another plugin or theme.
To troubleshoot this issue, we recommend performing a conflict check using the Health Check plugin. This allows you to identify if the problem is caused by a specific plugin or theme without affecting your website visitors. Here’s how you can do it:
-
Install the Health Check Plugin:
- Log into your WordPress Administrator account and navigate to the dashboard.
- Go to Plugins > Add New.
- Search for ‘Health Check’ and click Install Now on the Health Check & Troubleshooting plugin.
- Activate the plugin.
-
Perform a Conflict Check:
- Hover over Tools in the WordPress menu and click on Site Health.
- Follow the instructions to check for conflicts.
If you find that the issue persists even after checking for conflicts, please reply to this ticket with your site URL so that a human agent from our support team can assist you further. Thank you for raising this concern!
Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
We already fixed this Elementor issue in the Rank Math PRO version 3.0.77.1, released on December 17, 2024: https://rankmath.com/changelog/
If you’re not able to see the update, please clear Rank Math’s transients from WP Dashboard > Rank Math > Status & Tools > Database Tools > Remove Rank Math Transients, and see if that works for you: https://rankmath.com/kb/rank-math-status-and-tools/#rank-math-transients
You can also manually update the plugin by following this guideline: https://rankmath.com/kb/update-rank-math-manually/
However, you’re currently using the Rank Math PRO plugin on your websites, but the account you have used to open this ticket is the Rank Math free version.
Please search and forward a receipt from FastSpring.com so we can locate your account and verify it.
Let us know how it goes. Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Would you like to merge the accounts with the subscription with this one so everything is under one account?
If you’ll like to do this please confirm which email address you want to retain as your primary account and which one you wish to discard?
Could you please share the email ID in the below format:
Make this email primary : { prefered primary email here }
Discard this email : { email to be discarded here }
Once we receive your confirmation, we will merge the accounts and ensure that all your purchases are available under your preferred account.
We really look forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
