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Hello,
we have a problem after installing Rank Math to our website. The tool itself works and we are getting data out of it. But when we want to use the nugget in our pages or content sections to improve our SEO for articles and pages, we cannot use it – instead the nugget shown is empty.
We have figured out, that the problem is, that Rank Math interferes with another plugin that we have installed and is called Advanced Custom Fields PRO. Unfortunately we cannot deactivate this plugin as our whole website is build of its modules.
We really hope you can help us solve this problem.
Kind regards
Lynn
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Hello,
Thank you so much for getting in touch with us and sorry for the inconvenience caused by that.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I tried to log in to your site but was greeted with a 503 Service Unavailable error:
Please check and let us know when your site is accessible and we can log in. Also, please make sure that you are using the latest version of ACF Pro and check if that resolves the issue.
Looking forward to helping you.
Thanks.
The ticket ‘Rank Math doesn’t work because of an other plugin installed’ is closed to new replies.