Hello,
Thank you for contacting Rank Math, and sorry for any inconvenience caused.
You should exclude the Sitemap files of the Rank Math plugin in your caching plugin. The cache could be via a plugin or from the server. For plugins or Cloudflare, please follow this article:
https://rankmath.com/kb/exclude-sitemaps-from-caching/
Once done, clear the website cache and remove all the sitemaps from the Search Console and add sitemap_index.xml again.
The couldn’t fetch error, is in most cases simply due to a bug in the Search Console.
Check this article for more information:
https://rankmath.com/kb/couldnt-fetch-error-google-search-console/
Hope that helps. Looking forward to helping you.
Hello Ansas
Actually, I have already configured the cache plugin(W3 Total cache) and followed the mentioned steps. But still updated sitemap is not visible when we user is not logged in.
Currently, we are not getting a couldn’t fetch error now.
Please let me know the reason for the sitemap issue.
Thanks
Deepak
Hello,
I checked the sitemaps, Cloudflare is caching the sitemaps.
Please exclude the sitemaps from caching in Cloudflare by following this guide:
https://rankmath.com/kb/exclude-sitemaps-from-caching/#cloudflare
Once done, purge the Cloudflare and website cache and check the sitemaps.
I hope this helps. Looking forward to helping you.
Hello Anas,
I have tried to follow the mentioned steps about Cloudflare. But unable to get the option to enter the following data in Cloudflare.
sitemap?\.xml?
[a-z0-9_\-]*sitemap[a-z0-9_\-]*\xml|xsl)?
([az0-9_\-]*?)sitemap([a-z0-9_\-]*)?.xml
I was unable to find out the option. So I have tried to create a page rule which will exclude the indexing (https://prnt.sc/1qev2oq) But still facing the same problem.
Can you please help me out with this problem???
Thanks
Deepak
Hello,
In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for providing the login details.
It seems you are using a very old version of the Rank Math PRO plugin. Please refer to my screenshot here: https://i.rankmath.com/JyGciH
Please connect to your Rank Math account again under your WordPress Dashboard > Rank Math > Dashboard > Help and update the plugin to its latest version. https://rankmath.com/changelog/
After doing so, flush the Sitemap cache by following this video screencast:
https://i.rankmath.com/pipRDp
Let us know how it goes. We are looking forward to helping you.
Hello Jerry,
I have updated the latest version of plugins and also followed the mentioned steps in the last mail but still, it has the same problem. please fix the issues.
Thanks
Deepak Ranjan
Hello,
We would like to further investigate the issue but it seems the login URL you provided isn’t working anymore. Could you please renew the login URL and extend it to another 3 days?
Looking forward to helping you with this one.
Hello Jeremy,
Please check the login URL, we have extended it to the next 7 days. Please fix the issue and let me know the same.
Thanks
Deepak Ranjan
Hello,
It seems you had a ticket open in the PRO section as well for the same issue.
We have replied there with the steps we followed to fix the situation.
Please continue the conversation on that other ticket. Thank you!
