Rank Math disappers in Editor

#89346
  • Resolved GeorgeWeb
    Rank Math free

    Hello Rank Math, the Rank Math SEO plugin has suddenly disappeared from the WordPress editor after updating to the latest version, please visit my website https://georgeweb.org and fix that for me

Viewing 8 replies - 1 through 8 (of 8 total)
  • Sajid Khan
    Rank Math business

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    We are unable to login your site and getting this error: https://i.mythemeshop.com/0h8r3M

    Looking forward to helping you. Thank you.

    ​​​​​​​

    I am on the latest version and experience the same issue

    Hello Khan sorry for the error, please try and login using the same details

    Sajid Khan
    Rank Math business

    Hello,

    Thank you for contacting Rank Math today.

    As we can see, Rank Math settings are available in sidebar, please check the screenshots
    https://i.mythemeshop.com/AubLSf
    https://i.mythemeshop.com/0MCn2e

    Looking forward to helping you. Thank you.

    ​​​​​​

    Yeah, unless I rollback the Rank Math plugin to the previous version before it works, you can update the plugin at the dashboard area and see the issue, in the screenshot is a rollback version

    Sajid Khan
    Rank Math business

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    Sorry for the issue you are facing.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Please let us know if you find the culprit.

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    Looking forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    You have marked the ticket as resolved.

    Did you manage to fix the issue or is there something you need our help with?

Viewing 8 replies - 1 through 8 (of 8 total)

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