rank math data will not be deleted despite code

#72363
  • Resolved Jansen Fred

    4 years, 3 months ago

    Rank Math free

    Hi, I deleted Rankmath and used Yoast. I got the code:
    /**
    * Filter to remove Rank Math data from the database
    */
    add_filter( ‘rank_math_clear_data_on_uninstall’, ‘__return_true’ );

    to delete all data. But it is still shown in the Google search console that the sitemap is generated by rankmath or the old sitemap is shown. . how can i fix this problem?

    best regards

Viewing 12 replies - 1 through 12 (of 12 total)
  • Alberto

    4 years, 3 months ago

    Rank Math business

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    It could be some caching plugin, you should clear the plugin’s cache and also remove and add again the sitemap to Google Search Console.

    Looking forward to helping you. Thank you.

    ​​​​​​​

    Jansen Fred

    4 years, 3 months ago

    Rank Math free

    hi alberto thank you for the quick feedback.

    I deleted my cache with “wp-Rocket” and also put a new sitemap in the google console (https://dmso360.de/sitemap_index.xml) but it didn’t work it still says “generated by Rankmath”.

    Alberto

    4 years, 3 months ago

    Rank Math business

    Hello,

    And are you using any other cache system like one in your hosting or even Cloudflare? If so, could you try to clean those caches?

    Looking forward to help you.

    Jansen Fred

    4 years, 3 months ago

    Rank Math free

    No, I don’t have another cache system.

    Alberto

    4 years, 3 months ago

    Rank Math business

    Hello,

    Then I think we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Jansen Fred

    4 years, 3 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Jansen Fred

    4 years, 3 months ago

    Rank Math free

    hi
    i send you the data

    greetings

    Michael Davis

    4 years, 3 months ago

    Rank Math pro

    Hello,

    I have checked your sitemap and it seems to be generated by Yoast please check and try resubmitting again: https://i.rankmath.com/AGrEBo

    Looking forward to helping you. Thank you.

    ​​​​​​

    Jansen Fred

    4 years, 3 months ago

    Rank Math free

    that’s right, but if you open the sitemap it says “generated by Rankmath” on the top.

    Michael Davis

    4 years, 3 months ago

    Rank Math pro

    Hello,

    I can’t find this anywhere, please check the screencast I have added in the sensitive section. Could you please test this from a private window and if the issue persists, please share a screenshot. You can upload to https://imgur.com and share the URL

    Looking forward to helping you. Thank you.

    ​​​​​​

    Jansen Fred

    4 years, 3 months ago

    Rank Math free

    It’s working now. Thanks for the great support.

    Cheers

    Michael Davis

    4 years, 3 months ago

    Rank Math pro

    Hello,

    We are glad we could help.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 12 replies - 1 through 12 (of 12 total)

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