Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
If the changes are not saving while using Rank Math, please check if you have any firewall as there are chances that it will prevent saving the data.
Here’s a link for more information and troubleshooting steps:
https://rankmath.com/kb/meta-data-not-saving/
I hope that helps.
Thank you.
Thanks for your response, the issue isn’t that it doesn’t save because pressing the save button does save it but saving with the dialog box doesn’t appear to trigger the save.
…Well I’m now unable to reproduce the issue despite it happening at least twice a couple of days ago. Sorry to bother you. If it plays up again, I’ll take better note of how it can be reproduced.
Kindest regards
Hello,
No worries. Please do let us know if you experience the issue again. We are here to help you.
In the meantime, please don’t hesitate to let us know if you need our assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
