rank math critical issue

#383904
  • Resolved tennisgun support

    3 years, 7 months ago

    Rank Math free

    hi
    i have this issue from my site php error log , and it’s related to rank math
    the consequence is the attributes on my products aren’t showing on the filter section in my shop page
    pleae help me solve this issue because it’s critical for my commerce site
    Thanks

    WordPress database error Unknown column ‘0’ in ‘field list’ for query UPDATE wp_rank_math_internal_meta SET internal_link_count = ‘0’, external_link_count = ‘0’, 0 = ” WHERE object_id = 132062 made by do_action(‘wp_ajax_wpmelon_adv_bulk_edit’), WP_Hook->do_action, WP_Hook->apply_filters, W3ExAdvancedBulkEditMain::ajax_request, require_once(‘/plugins/woocommerce-advanced-bulk-edit/ajax_handler.php’), W3ExABulkEditAjaxHandler::ajax, W3ExABulkEditAjaxHandler::deleteProducts, wp_delete_post, do_action(‘delete_post’), WP_Hook->do_action, WP_Hook->apply_filters, RankMathLinksLinks->delete_post, RankMathLinksStorage->update_link_counts, RankMathLinksStorage->save_meta_data

Viewing 3 replies - 1 through 3 (of 3 total)
  • Jeremy

    3 years, 7 months ago

    Hello,

    Thank you for contacting Rank Math support, and sorry for any inconvenience that might have been caused due to that.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    tennisgun support

    3 years, 7 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Miguel

    3 years, 7 months ago

    Hello,

    The issue arises when you see the plugin “WooCommerce Advanced Bulk Edit” which triggers the update routine from our plugin for the internal links but passes an additional value to the query which invalidates it.

    Our query only accepts the value for the internal and external links but that plugin is passing an additional value, in this case of 0 that triggers the error.

    You can get in touch with the plugin developers about this situation and ask them to verify the queries they run when updating or deleting a particular product.

    Don’t hesitate to get in touch if you have any other questions.

    RankBot

    3 years, 6 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘rank math critical issue’ is closed to new replies.