Rank Math Critical Error!!

#117809
  • Resolved Askcaraa

    3 years, 9 months ago

    Rank Math free

    Hi, I need help and an explanation.

    Two hours ago I tried to deactivate the WP-Optimize plugin and immediately got an error on my website. Soon there was an email from WordPress saying Rank Math was causing the error. Then I tried disabling Rank Math and my website was back to normal.

    Hence there are some questions that I would like to ask.

    1. What should I do with your Rank Math plugin? I don’t want to delete it because I like your plugin. But every time I turn it back on, my website crashes right away. So what should I do? It’s the latest Rank Math version (1.0.54.1) though.

    2. Since this error occurred when I disabled WP-Optimize, does it have something to do with it? Because a few days ago I removed some table plugins (Yoast, WooCommerce, etc.) which I had uninstalled but still left my database using WP-Optimize. As you can see that there is WooCommerce in the error details below.

    So can you please help me solve this problem asap.
    Thanks.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Askcaraa

    3 years, 9 months ago

    Rank Math free

    Is anybody home???

    Askcaraa

    3 years, 9 months ago

    Rank Math free

    The problem persists no matter how many times I try to reactivate this plugin.

    Reinelle

    3 years, 9 months ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for the delay and for any inconvenience this issue may have caused you.

    It seems like new tables are not getting created in the Database or some old plugin has left an incorrect entry.

    1. Please follow these steps to fix the issue:
    https://rankmath.com/kb/fatal-error-after-1-0-49-update/

    2. Please follow only the first 2 steps and clear your caches. The following steps mentioned in the article are for advanced users.

    Here’s a video screencast:
    https://i.rankmath.com/KStFug

    Please clear all the cache, including the server after following the above process and that should resolve the issue.

    Hope that helps. Thank you and looking forward to your update.

    Askcaraa

    3 years, 9 months ago

    Rank Math free

    Yeah it works. Thank you very much.

    Michael Davis

    3 years, 9 months ago

    Rank Math pro

    Hello,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    Thank you

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘Rank Math Critical Error!!’ is closed to new replies.