-
hey, i need help, i really want to use this plugin but it keeps crashing my site, i dont know how can i fix it, i need to ask my hosting support service to fix it because i cant even log in to the panel, after they fix it, somehow if affects woocommmerce plugin and it stops working, it uninstalls, leaving the woocommerce folder and i have to rename it so i can install it again, i need to fix this so i dont go back to yoast, i really like rank math, please help me fix it so i dont go back to yoast 🙁
-
Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
Assuming you are using the latest version of all the plugins and the themes (please update if not yet)
You can found our latest version in the changelog URL.
https://rankmath.com/changelog/It would seem like a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:https://rankmath.com/kb/check-plugin-conflicts/
Only the site admin would know and your users won’t be affected by this troubleshooting.
If the issue persists, please record a video screencast using a tool like Loom showing the troubleshooting and edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
Please do take a complete backup of your website before sharing the information with us.
We really look forward to helping you.
Thank you.
The ticket ‘Rank Math Crashing my site’ is closed to new replies.