Rank Math crash updating Home Page

#83296
  • Resolved Miodrg Mladenovic
    Rank Math free

    Hello
    Recently I install RankMath on site soundspect.com and start doing SEO. But, I have noticed that Rank Math caused some error or conflict when trying to update my Home page. With other pages and posts for now is OK, just the problem is with HOME PAGE.
    It doesn’t matter what change has been made, when I click Update button, it’s show some content mixed page and doesn’t save anything!
    I try to test this on my clone test subdomain website and the problem is the same. I test it with WP 5.2.7 and 5.3.4
    When I disable Rank Math, everything works normal.

    I use Avada child theme, with WooCommerce.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Michael Davis
    Rank Math pro

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Michael Davis
    Rank Math pro

    Hello,

    Thank you for follow up.

    I checked your site and the issue seems to be a conflict with one of your plugins. I have attached a screencast in the sensitive section showing Rank math working fine with your theme and the fusion core plus builder.

    To determine the cause of the conflict, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    I also noted almost all of your plugin and themes are not updated. Please update your plugins and themes to their latest versions.

    Looking forward to helping you. Thank you.

    ​​​​​​

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Rank Math crash updating Home Page’ is closed to new replies.