Hello,
We apologize for the issue you are facing while trying to connect Rank Math with your WordPress site. It sounds frustrating to encounter this problem repeatedly.
The issue you described, where clicking the connect button just refreshes the page and shows the dashboard, could be related to several factors, such as a plugin conflict or a problem with your site’s URL configuration.
Here are a few steps you can try to troubleshoot the issue:
- Check for Plugin Conflicts: Since you mentioned that you have a blank website without any plugins, ensure that there are no other plugins that might be causing conflicts. If you have any caching plugins, try clearing the cache or temporarily disabling them.
- Verify Site URL: Make sure that the site URL in your WordPress settings matches the URL you are trying to connect with Rank Math. You can check this under Settings → General in your WordPress dashboard.
- Test Connections: If you have access to the Rank Math settings, navigate to Rank Math SEO → General Settings → Analytics and use the Test Connections option to see if there are any issues with your Google account connections.
- Error Logs: If the problem persists, it would be helpful to check the error logs for any specific messages that could indicate what is going wrong. You can find more information on how to access error logs here.
If these steps do not resolve the issue, please reply to this ticket with your site URL so that we can assist you further. A human agent from our support team will take over and provide more specific help based on your situation.
Thank you for raising this concern, and we hope to resolve it for you soon!
I am trying More than twenty times to connect Rake, math With my word press site. But When I click to
Connect Button it Just Reflect the page And showing Showin Dash board After When I geting too Depress Delete my website from my domain And add a Another website to my Domain In my This website I don’t add any Pluggin Just a blank But it show me same like my previous website Can you help me?What is the reason
How can I go to rank math journal settings I installed rank math Aan
Activated After activated. When I trying to connect to my WordPress It just show me same Refresh My deshboard
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
Assuming that Rank Math SEO is already installed on your website, please reconnect the website with the correct account to fully utilize the features.
Yes, you can overwrite the previous plugin, and all settings will be ported to the updated plugin.
Please reconnect the website to your Rank Math account and then clear the Rank Math Transients by going to Rank Math > Status & Tools > Database Tools > Remove Transients:
If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
