Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
​​​​​We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I have tried to log in the website but I am getting a critical error when logging in, could you check it?
Looking forward to help you.
This is the error, if i uninstall rankmath then it will be gone.
I have uninstall rankmath please check now. should be fine now
Hello,
You seem to be using a number of plugins that need to be updated including Rank Math. Please update your plugins to the latest versions, and clear your site cache then check if the issue still persists.
Could also let us know if there were any errors reported in your mail or error logs. You can also enable WP-DEBUG on your site so we can check the log too.
Looking forward to helping you. Thank you.
​​​​​​
I have checked by updating latest version but no luck. and this is the error while tern on debug mood.
Fatal error: Uncaught Error: Call to undefined method RankMath\Paper\BP_User::set_object() in /nas/content/live/usaalt/wp-content/plugins/seo-by-rank-math/includes/frontend/paper/class-paper.php:110
Stack trace: #0 /nas/content/live/usaalt/wp-content/plugins/seo-by-rank-math/includes/frontend/paper/class-paper.php(90):
RankMath\Paper\Paper->setup() #1 /nas/content/live/usaalt/wp-content/plugins/seo-by-rank-math/includes/frontend/class-frontend.php(91):
RankMath\Paper\Paper::get() #2 /nas/content/live/usaalt/wp-includes/class-wp-hook.php(287): RankMath\Frontend\Frontend->integrations(Object(WP)) #3 /nas/content/live/usaalt/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(NULL, Array) #4 /nas/content/live/usaalt/wp-includes/plugin.php(544): WP_Hook->do_action(Array) #5 /nas/content/live/usaalt/wp-includes/class-wp.php(752): do_action_ref_array(‘wp’, Array) #6 /nas/content/live/usaalt/wp-includes/functions.php(1274):
WP->main(”) #7 /nas/content/live/usaalt/wp-blog-header.php(16): wp() #8 /nas/content/live/usaalt/i in /nas/content/live/usaalt/wp-content/plugins/seo-by-rank-math/includes/frontend/paper/class-paper.php on line 110
Hello,
I enabled Rank Math and tried to replicate the issue but I couldn’t, please check the screencast in the sensitive section.
Please clear your site cache or use a different browser to test this and if the issue persists use https://www.loom.com to record a screencast and share the URL in the sensitive section.
Looking forward to helping you. Thank you.
​​​​​​
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
