rank math conflict with elementor

#335351
  • Resolved Emiljan 96
    Rank Math free

    Hi,

    I have activated Rank Math however I cannot access Elementor as it conflicts with Rank Math now I can’t edit my website. Please advise what to do as I urgently need this fixed. Thanks

Viewing 11 replies - 1 through 11 (of 11 total)
  • Hello,

    Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

    Elementor is fully compatible with Rank Math and it shouldn’t cause any conflict unless there is other plugins/theme that is causing the issue.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    We really look forward to helping you.

    Hi,

    I have tried disabling all plugins apart from my theme and it is still the same case. I downloaded site health plugin and when I try to troubleshoot it says “We were unable to copy the plugin file required to enable the Troubleshooting Mode.” Please advise.

    Hello,

    Since the troubleshooting mode is not working, we will need your permission to access the site and disable plugins on the live site. Please provide the login details so we can check this further.

    You can also create a staging site and we can check this further there: https://www.wpbeginner.com/wp-tutorials/how-to-create-staging-environment-for-a-wordpress-site/

    Looking forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    I have attached requested data. I will be awaiting your response. Thank you

    Furthermore, I have a issue with my sitemap as well google cannot pick it up it was working a few days ago and today it stopped, please can you resolve this issue as well? Thanks

    Hello,

    Please also include your website URL or the URL of your website admin in the Sensitive Data section so we can further check the issue.

    As for your sitemap issue, you may follow the steps below for initial troubleshooting:

    1. Flush the Sitemap cache by following this video screencast:
    https://i.rankmath.com/pipRDp

    2. Exclude the Sitemap files of the Rank Math plugin in your caching plugin. The cache could be via a plugin or from the server. For plugins or Cloudflare, please follow this article:
    https://rankmath.com/kb/exclude-sitemaps-from-caching/

    3. After that, remove all your sitemaps from your GSC and resubmit only the primary sitemap (sitemap_index.xml).

    Looking forward to helping you on this one.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    I have uploaded the requested info . Thank you.

    Hi,

    May I have an update whether this issue is resolved ? Thanks

    Hello,

    We apologize for the unexpected delays. I accessed your admin dashboard but it seems Rank Math isn’t installed.

    Is it okay to proceed with installing the plugin so we can troubleshoot the issue?

    If you prefer, you can create a staging website, replicate the error there and share the login details here so we can further debug it without breaking your live website.

    Looking forward to helping you with this one.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 11 replies - 1 through 11 (of 11 total)

The ticket ‘rank math conflict with elementor’ is closed to new replies.