Rank Math conflict with Divi Builder / Media files not accessible

Hello,

We apologize for the issue you are facing with accessing media files while using Rank Math with Divi Builder. It seems that there might be a conflict between Rank Math and the Divi Builder, which can sometimes happen due to JavaScript conflicts or other compatibility issues.

To troubleshoot this issue, we recommend the following steps:

1. Check for JavaScript Errors: Open the Developer Tools Console in your browser (you can do this by pressing Ctrl + Shift + J on Windows or Cmd + Option + J on Mac) and look for any errors that might indicate what is going wrong. If you find any errors, please take note of them as they can help in diagnosing the issue.
   
   
   

2. Check Firewall Settings: If you are using a firewall, it may be blocking access to certain files that Rank Math needs to function properly. Ensure that Rank Math is whitelisted in your firewall settings.

3. Plugin Conflicts: Since you mentioned that disabling Rank Math resolves the issue, it could be beneficial to check if there are any known conflicts with other plugins or themes. You can refer to our List of Known Plugin Conflicts for more information.

4. Role Manager Settings: Ensure that your user role has the necessary capabilities in the Role Manager settings of Rank Math. Sometimes, restricted access can lead to issues like this.
   

If these steps do not resolve the issue, please reply to this ticket with any error messages you find or additional details about your setup, and a human agent from the Rank Math Support team will assist you further.

Thank you for bringing this to our attention, and we hope to resolve it quickly for you!

Sources:
Why Your SEO Title, Description & Focus Keyword Aren’t Being Saved » Rank Math
List of Known Plugin Conflicts » Rank Math
Sorry, You Are Not Allowed to Access This Page » Rank Math

Hello,

Thank you for contacting Rank Math support, and sorry for the unexpected delays and any inconvenience that might have been caused due to that.

We can’t seem to replicate this from our end. We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Hello,

We logged in and can replicate this issue on your site.

Can you please add your site’s FTP access details in the Sensitive Data Section so we can debug this issue further? You can request this from your web host if you don’t have it handy.

Thank you so much for your patience while we resolve this for you.

Hello,

We have shared this with our developers. We will get back to you once we have an update or solution from them.

Thank you so much for your patience while we resolve this for you.