Hello,
We apologize for the issue you are facing with slow product saves and time-outs while using Rank Math. Thank you for providing the video demonstration; it helps us understand the problem better.
It’s possible that there may be a conflict with another plugin or a specific setting in your environment that is causing this delay. Here are a few steps you can take to troubleshoot the issue further:
-
Check for Plugin Conflicts: Disable all other plugins except Rank Math and see if the issue persists. If it resolves, enable the plugins one by one to identify the conflicting plugin.
-
Check Server Resources: Sometimes, server limitations can cause slow responses. Ensure your hosting environment has adequate resources (CPU, RAM).
-
Review REST API Access: Ensure that the REST API is not being blocked by any security plugins or server settings. You can check this by visiting the following URL in your browser (replace example.com with your domain):
`https://rankmath.com/kb/remove-wordpress-category-base/
If you see a response indicating access is denied, it may be a firewall issue.
-
Increase PHP Memory Limit: Sometimes increasing the PHP memory limit can help with performance issues. You can do this by editing your wp-config.php file and adding:
define('WP_MEMORY_LIMIT', '256M');
If these steps do not resolve the issue, we recommend replying to this ticket with your site URL and any additional details about your setup. A human agent from our support team will then be able to assist you further.
Thank you for your patience, and we look forward to resolving this for you!
Hello,
We’ve tried to check your website with the Health Check plugin, but unfortunately, it is not working properly on your site.
In this case, you can create a staging site for us where we can directly disable the plugins and check the issue without affecting your live site: https://rankmath.com/blog/how-to-create-staging-site/
Looking forward to helping you.
Thank you.
Yes ofcourse!
[moved to sensitive data section]
Hello,
We deeply apologize for the unexpected delay in response.
We shared the issue with our developers, and they are investigating it. For further troubleshooting, we might need the FTP logins of your staging website.
If you’re not sure about your site’s FTP logins, you can get in touch with your hosting provider and then share the logins in the sensitive data section.
Looking forward to helping you.
Thank you.
I am currently on holidays. Can you maybe proceed without the ftp until i provide the details?
A plugin exists (file manager)
Hello,
We will need the FTP access to access the logs and confirm if the save product issue is related to RankMath, we are facing the same time-out error when we try to update some of the plugins, even when RankMath is not active.
We look forward to having this issue resolved.
Thank you.
Hi there,
[Moved to the sensitive data section]
Hello,
The reason for the issue is because of an outdated plugin Trustpilot-reviews, even when RankMath is not activate, and debug mode is enabled, the product save redirect does not behave as expected and fails with error logs related to this plugin.
Please disable it, and share this with it’s authors, so they can provide a permanent fix.
We apologize for any inconveniences that might have been caused as a result of this issue.
Thank you.
When I deactivate the trustpilot plug-in, I still have the same issue.
Hello,
We deeply apologize for the unexpected delay in response.
Our developers are still investigating the issue further. We’ll keep you posted as soon as we have any new information to share.
We appreciate your continued patience.
Thank you.
Hello,
As a follow-up, our developer tried to update the plugins on your website but experienced a timeout error. However, some of the plugins were successfully updated after disabling the “Transients Manager” plugin.
Now, we can see the products can be updated without any issues even when the Rank Math plugin is activated. Please check the screencast in the sensitive data section for your reference.
If you’re still facing the issue on your live site, please update all the plugins and, after clearing your website’s cache, check if that works for you.
Let us know how it goes. Looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
