Hello,
Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.
It seems to be working fine on my end. Please refer to my video screencast here: https://i.rankmath.com/hcP3ms
Could you please check if you are running the latest version of the Rank Math plugin as well? If not yet, please do update it. You may refer to our changelog page here: https://rankmath.com/changelog/
If that doesn’t work, please check if there are other plugins or your current theme that is conflicting with Rank Math. To determine that, you may follow this handy troubleshooting guide: https://rankmath.com/kb/check-plugin-conflicts/
Only the site admin would know and your users wonβt be affected by this troubleshooting.
Let us know how that goes. We are looking forward to helping you with this one.
Hi,
Same problem here with WP 5.8 and RankMath 1.0.68 and NO OTHER plugin activated.
Hello,
In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Thank you.
I, unfortunately, am not going to be able to provide credentials at this time. Perhaps Yan could provide credentials to help this issue. I fixed the issue myself by appending some fixing CSS to the admin area for now.
Thanks!
Hello @TheNoveltyFactorLLC,
We understand that you are not able to provide a login details and I am glad that you have found a workaround to resolve the issue. Since this issue isn’t happening on our end, it would be difficult for us to find the cause of that issue. With that said, please do not hesitate to contact us if you need our assistance with anything else.
@yanthiaudiere,
If you wish for us to check the issue you are experiencing, please create a separate ticket and insert your WP admin login in the Sensitive Data section.
We are looking forward to helping you.
Hello @TheNoveltyFactorLLC,
Would you mind if I ask what browser did you use? If you are using a Firefox browser, please try using other known browsers like Chrome or Safari instead.
We’re able to replicate this on my end using a Mozilla Firefox browser. I tried 3 different browsers and it looks like this error only occurs on Firefox.
I have passed this issue to our development team for a deeper look at the error. We should get back to you with a solution or feedback.
We appreciate your time and patience with this one.
Yes it is OK with Chrome, just hadn’t even thought of testing it π
Thanks for your investigation.
Hello,
@Yan, We’re glad that it is working fine on Google Chrome.
@TheNoveltyFactorLLC, could you please test this on your end too and see if it is working on Google Chrome?
Looking forward to hearing back from you.
Thank you.
Hello,
Thank you for your patience.
Please update Rank Math & all other plugins, themes, and WordPress to the latest version.
The issue should be fixed.
If not, please feel free to open a support topic or reply to this message and we will be more than happy to assist.