Rank Math Causing Critical Error for BigCommerce Products

#67284
  • Resolved jdwebskey

    4 years, 4 months ago

    Rank Math free

    Hello,

    After testing, I have discovered Rank Math is causing all of my BigCommerce product page to throw the error, “There has been a critical error on your website.” I’m using the BigCommerce for WordPress plugin. The overall product page and category pages work without any issues. It’s just the single product pages. I’ve look at the BigCommerce settings inside of Rank Math but haven’t had any luck.

    Any help would be appreciated.

    Thanks!

Viewing 1 replies (of 1 total)
  • Alberto

    4 years, 4 months ago

    Rank Math business

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    Sorry for the issue you are facing.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it could be a conflict with one of the plugins or the theme you are using and Rank Math, but we need to confirm it (and debug it) so we can know from where to start looking.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Please let us know if you find the culprit.

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    Looking forward to helping you.

    RankBot

    4 years, 4 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Rank Math Causing Critical Error for BigCommerce Products’ is closed to new replies.