Rank Math cannot save my meta title and description.

#377290
  • Resolved Mohammad Abdullah

    2 years, 9 months ago

    Rank Math free

    Hi Everyone.
    Hope you are all doing great. This is Muhammad Abdullah, Digital Marketing Consultant at Wisdom IT Solutions.
    I face a problem with Rank Math. I update Meta Title and Meta Description, but they cannot be saved by the plugin. This problem arises on the specific page and the link to the page is attached to this ticket. Please resolve my issue as soon as possible. I am very thankful to you!
    link: https://orangeauto.ae/services/3m-automotive-window-film-tinting-dubai/

Viewing 8 replies - 1 through 8 (of 8 total)
  • Prabhat

    2 years, 9 months ago

    Rank Math agency

    Hello,

    Thank you for contacting the support and we regret the inconvenience caused.

    Could you confirm if you’re is using a firewall? If yes, please whitelist this route and see if that fixes the issue: /wp-json/rankmath/v1/updateMeta

    I checked the console of the URL you shared and there are some JavaScript errors reported. Here’s a screenshot for a quick reference: https://i.rankmath.com/v9RqFd

    If the issue persists after whitelisting the route, please follow this guide and see if that helps: https://rankmath.com/kb/meta-data-not-saving/

    Let us know how that goes.

    Thank you.

    Mohammad Abdullah

    2 years, 9 months ago

    Rank Math free

    Thank You for your reply. I will check the issues that you tell me about in the reply.
    There is another issue with it. This is a multilingual site and the issue arises that pages are multilingual. Can you guide me on this issue? I am very thankful to you.

    Reinelle

    2 years, 9 months ago

    Hello,

    Thank you for your patience.

    I’m not quite sure whether I fully understand your concern about the multilingual issue. Could you please provide more details about it so we can check?

    Alternatively, you can record a video screencast using a tool like Loom showing the issue and edit the first post on this ticket in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure, and only our support staff has access to that section.

    Looking forward to helping you.

    Thank you.

    Mohammad Abdullah

    2 years, 9 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Mohammad Abdullah

    2 years, 9 months ago

    Rank Math free

    Thank you for your reply. I added the Loom link in the sensitive data tab.
    Thank You!

    Anas

    2 years, 9 months ago

    Rank Math business

    Hello,

    Can you please confirm that you have whitelisted the routes as shared by my colleague above?

    If the issue persists, please take a backup of your .htaccess file and replace it with the default WordPress .htaccess file. You can get the file here: https://wordpress.org/support/article/htaccess/

    You can follow this guide to edit the .htaccess file:
    https://rankmath.com/kb/edit-htaccess/

    If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Mohammad Abdullah

    2 years, 9 months ago

    Rank Math free

    Thank You for your replies. The issue is resolved. Thank you for your time and consideration.

    Princess

    2 years, 9 months ago

    Hello,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    Thank you.

Viewing 8 replies - 1 through 8 (of 8 total)

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