Hello,
Thank you for contacting Rank Math today, and we apologize for any inconvenience this may have caused.
If your focus keywords are not saving, please check if you have any firewall as there are chances that it will prevent saving the data.
Please check this link for more information and troubleshooting steps:
https://rankmath.com/kb/meta-data-not-saving/
I hope this information is helpful, and please do not hesitate to contact us if you require any additional support.
Thank you.
I don’t understand, not all, you can’t save it, some can save, some are not saved.
Hello,
In that case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
The same computer above test, some websites can be saved normally, some is not good, should not be the setting of the firewall problem
Hello,
Can you please attempt to troubleshoot your plugins and themes and see if there are other plugins/themes that might be conflicting with Rank Math? You may follow this handy troubleshooting guide: https://rankmath.com/kb/check-plugin-conflicts/
Only the site admin would know and your users won’t be affected by this troubleshooting.
If the issue persists, we may need to further check this over your admin dashboard.
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
