Rank Math button not displaying properly in Divi Theme Builder

#864616
  • Resolved Markeet

    1 year, 3 months ago

    Rank Math free

    Hello,

    I’m having a problem with the integration of Rank Math in the Divi Theme Builder. Here are the details of my problem:

    – **Problem encountered**: The Rank Math button doesn’t appear in the settings bar when I edit a page in the Divi Theme Builder.
    – **Troubleshooting steps already taken**:
    1. Check that Rank Math is enabled on my site.
    2. Updated Rank Math and Divi to the latest versions available.
    3. Clear my browser’s cache and cookies.
    4. Temporarily deactivate other plugins to check for potential conflicts.
    5. Check Rank Math icon in other editors or page builders.

    Despite these steps, the Rank Math button still doesn’t appear in the Divi Theme Builder. Can you help me solve this problem?

    Thank you in advance for your assistance.

    Best regards,

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    1 year, 3 months ago

    Hello,

    We apologize for the issue you are facing with the Rank Math button not displaying properly in the Divi Theme Builder. Thank you for providing detailed information about the troubleshooting steps you’ve already taken.

    Since you’ve already checked for conflicts and ensured that both Rank Math and Divi are updated, we recommend trying the following additional steps:

    1. Check for Theme/Plugin Conflicts: You can use the Troubleshooting Mode in WordPress to identify if there is a conflict with your theme or other plugins. To do this, navigate to the Site Health section in your WordPress dashboard and enable Troubleshooting Mode. This will disable all plugins and your theme temporarily, allowing you to enable them one by one to see if the issue persists.
      Enable Troubleshooting Mode

    2. Role Manager Settings: Ensure that your user role has the necessary capabilities to access Rank Math features. You can check this under Rank Math → Role Manager in your dashboard.
      Rank Math Role Manager

    3. Check Divi Settings: Sometimes, specific settings within Divi can affect how plugins interact with it. Make sure that there are no settings in Divi that might be hiding or disabling third-party integrations.

    If these steps do not resolve the issue, please reply to this ticket, and a human agent from the Rank Math Support team will take over and assist you further.

    Thank you for your patience, and we hope to resolve this issue for you soon!

    Sources:
    Confirming a Theme/Plugin Conflict With Rank Math
    Sorry, You Are Not Allowed to Access This Page » Rank Math

    Rakibuzzaman Siam

    1 year, 3 months ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.

    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Looking forward to helping you.

    Thank you.

    RankBot

    1 year, 2 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Rank Math button not displaying properly in Divi Theme Builder’ is closed to new replies.