Rank Math broken, reinstall does nothing, mixed content issue - Support

Resolved Patrick
4 years, 6 months ago

Rank Math free

I am unable to make changes to my Rank Math plugin. There appears to be some kind of conflict with loading mixed content, and it has broken the plugin. I can’t find the solution to it. I have attached some screen recordings below.

My site details:

== Server Environment ==
Operating System: Linux
Software: Apache/2.4.25 (Debian)
MySQL version: mariadb.org binary distribution v5.6.49-89.0
PHP Version: 7.4.22
PHP Max Input Vars: 2500
PHP Max Post Size: 10M
GD Installed: Yes
ZIP Installed: Yes
Write Permissions: All right
Elementor Library: Connected

== WordPress Environment ==
Version: 5.8
Site URL: https://rapidweblaunch.com
Home URL: https://rapidweblaunch.com
WP Multisite: No
Max Upload Size: 10 MB
Memory limit: 256M
Permalink Structure: /blog/%postname%/
Language: en-US
Timezone: America/Mexico_City
Debug Mode: Inactive

== Theme ==
Name: Hello Elementor
Version: 2.4.1
Author: Elementor Team
Child Theme: No

== User ==
Role: administrator
WP Profile lang: en_US
User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:91.0) Gecko/20100101 Firefox/91.0

== Active Plugins ==
Classic Editor
Version: 1.6.2
Author: WordPress Contributors

Code Snippets
Version: 2.14.1
Author: Code Snippets Pro

Defender Pro
Version: 2.5.7
Author: WPMU DEV

Elementor
Version: 3.4.2
Author: Elementor.com

Elementor Pro
Version: 3.3.8
Author: Elementor.com

Insert Headers and Footers
Version: 1.6.0
Author: WPBeginner

Rank Math SEO
Version: 1.0.70
Author: Rank Math

Safe SVG
Version: 1.9.9
Author: Daryll Doyle

Simple YouTube Responsive
Version: 2.5
Author: Eirudo

Smush Pro
Version: 3.9.0
Author: WPMU DEV

Snapshot Pro
Version: 4.3.5
Author: WPMU DEV

Ultimate Addons for Elementor
Version: 1.33.2
Author: Brainstorm Force

WPMU DEV Dashboard
Version: 4.11.2
Author: WPMU DEV

WP Rocket
Version: 3.9.2
Author: WP Media

== Elementor – Compatibility Tag ==

Elementor Pro: Compatible
Ultimate Addons for Elementor: Compatible

== Elementor Pro – Compatibility Tag ==

Ultimate Addons for Elementor: Compatible

== Elements Usage ==

archive : 2
archive-posts : 2
author-box : 1
heading : 1
theme-archive-title : 1
footer : 1
heading : 3
icon-list : 2
image : 1
social-icons : 1
text-editor : 4
header : 1
button : 1
nav-menu : 1
theme-site-logo : 1
page : 7
button : 22
call-to-action : 24
counter : 8
form : 2
heading : 46
icon : 6
icon-list : 5
image : 8
image-box : 11
image-carousel : 3
menu-anchor : 10
posts : 2
price-table : 2
social-icons : 1
testimonial-carousel : 3
text-editor : 33
video : 3
popup : 4
button : 1
heading : 1
lottie : 1
text-editor : 1
single : 2
button : 3
heading : 5
image : 2
post-info : 2
posts : 2
spacer : 1
table-of-contents : 1
text-editor : 1
theme-post-content : 1
theme-post-featured-image : 1
theme-post-title : 1
wp-post : 0
animated-headline : 2
button : 12
call-to-action : 12
counter : 4
divider : 1
form : 3
gallery : 3
heading : 72
icon : 12
icon-box : 6
icon-list : 3
image : 53
image-box : 5
image-carousel : 6
lottie : 3
menu-anchor : 8
price-table : 6
reviews : 1
spacer : 1
testimonial : 1
testimonial-carousel : 2
text-editor : 53
toggle : 1
uael-modal-popup : 1
video : 6
wp-page : 9
animated-headline : 1
button : 11
divider : 1
form : 1
heading : 25
icon : 5
icon-box : 8
image : 10
image-box : 18
image-carousel : 2
image-gallery : 1
posts : 1
price-table : 2
reviews : 1
social-icons : 1
spacer : 3
testimonial : 1
testimonial-carousel : 1
text-editor : 8
toggle : 1
video : 1
single-page : 1
animated-headline : 1
button : 1
form : 1
gallery : 3
heading : 22
icon : 7
image : 13
image-carousel : 2
menu-anchor : 1
price-table : 1
testimonial-carousel : 1
text-editor : 14
video : 1

== Log ==

Log: showing 20 of 382021-07-23 16:10:06 [info] Elementor data updater process has been completed. [array (
‘plugin’ => ‘Elementor’,
‘from’ => ‘3.2.5’,
‘to’ => ‘3.3.1’,
)]
2021-07-23 16:10:07 [info] elementor::elementor_updater Started
2021-07-23 16:10:07 [info] Elementor/Upgrades – _on_each_version Start
2021-07-23 16:10:07 [info] Elementor/Upgrades – _on_each_version Finished
2021-07-23 16:10:07 [info] Elementor data updater process has been completed. [array (
‘plugin’ => ‘Elementor’,
‘from’ => ‘3.2.5’,
‘to’ => ‘3.3.1’,
)]
2021-07-23 16:10:08 [info] Elementor data updater process has been queued. [array (
‘plugin’ => ‘Elementor’,
‘from’ => ‘3.2.5’,
‘to’ => ‘3.3.1’,
)]
2021-07-23 16:10:19 [info] Elementor data updater process has been completed. [array (
‘plugin’ => ‘Elementor Pro’,
‘from’ => ‘3.3.1’,
‘to’ => ‘3.3.4’,
)]
2021-08-05 15:15:47 [info] Elementor data updater process has been completed. [array (
‘plugin’ => ‘Elementor Pro’,
‘from’ => ‘3.3.4’,
‘to’ => ‘3.3.5’,
)]
2021-08-15 18:44:32 [info] Elementor data updater process has been completed. [array (
‘plugin’ => ‘Elementor Pro’,
‘from’ => ‘3.3.5’,
‘to’ => ‘3.3.7’,
)]
2021-08-18 21:19:19 [info] elementor::elementor_updater Started
2021-08-18 21:19:19 [info] Elementor/Upgrades – _on_each_version Start
2021-08-18 21:19:19 [info] Elementor data updater process has been queued. [array (
‘plugin’ => ‘Elementor’,
‘from’ => ‘3.3.1’,
‘to’ => ‘3.4.1’,
)]
2021-08-18 21:19:19 [info] Elementor/Upgrades – _on_each_version Finished
2021-08-18 21:19:19 [info] Elementor data updater process has been completed. [array (
‘plugin’ => ‘Elementor’,
‘from’ => ‘3.3.1’,
‘to’ => ‘3.4.1’,
)]
2021-08-21 15:23:58 [info] elementor::elementor_updater Started
2021-08-21 15:23:58 [info] Elementor/Upgrades – _on_each_version Start
2021-08-21 15:23:59 [info] Elementor data updater process has been queued. [array (
‘plugin’ => ‘Elementor’,
‘from’ => ‘3.4.1’,
‘to’ => ‘3.4.2’,
)]
2021-08-21 15:24:00 [info] Elementor/Upgrades – _on_each_version Finished
2021-08-21 15:24:00 [info] Elementor data updater process has been completed. [array (
‘plugin’ => ‘Elementor’,
‘from’ => ‘3.4.1’,
‘to’ => ‘3.4.2’,
)]
2021-08-25 08:10:37 [info] Elementor data updater process has been completed. [array (
‘plugin’ => ‘Elementor Pro’,
‘from’ => ‘3.3.7’,
‘to’ => ‘3.3.8’,
)]

PHP: showing 5 of 5PHP: 2021-06-14 16:08:41 [notice X 121][/home/552142.cloudwaysapps.com/jxuptzqvzn/public_html/wp-content/plugins/elementor-pro/modules/forms/submissions/actions/save-to-database.php::82] Undefined index: field_type [array (
‘trace’ => ‘
#0: ElementorCoreLoggerManager -> shutdown()
‘,
)]
PHP: 2021-08-05 22:14:50 [notice X 36][/home/552142.cloudwaysapps.com/jxuptzqvzn/public_html/wp-content/plugins/elementor-pro/modules/forms/classes/form-record.php::179] Undefined index: referrer [array (
‘trace’ => ‘
#0: ElementorCoreLoggerManager -> shutdown()
‘,
)]
PHP: 2021-08-13 18:02:48 [notice X 3][/home/552142.cloudwaysapps.com/jxuptzqvzn/public_html/wp-content/plugins/elementor/core/common/modules/ajax/module.php::171] Undefined index: data [array (
‘trace’ => ‘
#0: ElementorCoreLoggerManager -> shutdown()
‘,
)]
PHP: 2021-08-15 16:55:07 [notice X 1][/home/552142.cloudwaysapps.com/jxuptzqvzn/public_html/wp-content/plugins/elementor-pro/modules/query-control/module.php::727] Undefined index: filter_type [array (
‘trace’ => ‘
#0: ElementorCoreLoggerManager -> shutdown()
‘,
)]
PHP: 2021-08-15 16:55:33 [notice X 34][/home/552142.cloudwaysapps.com/jxuptzqvzn/public_html/wp-content/plugins/elementor-pro/modules/dynamic-tags/tags/post-featured-image.php::36] Trying to access array offset on value of type bool [array (
‘trace’ => ‘
#0: ElementorCoreLoggerManager -> shutdown()
‘,
)]

Video recordings:

https://www.loom.com/share/8106ba7000ab4d0b996368bf850bf4cd

https://www.loom.com/share/abe64fe27dd84e9a94cf36bf4f8bd8f3

Viewing 8 replies - 1 through 8 (of 8 total)

Reinelle
4 years, 6 months ago

Hello,

Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

Please check if your website has the ModSec (ModSecurity) feature enabled in your server as it can block the saving module from Rank Math.

If so, you can disable that and check if the issue still persists on your site. If it does, this suggests that the rules that have been set are blocking the requests from our plugin.

Please also check if you have any firewall as there are chances that it will prevent saving the data. Here’s a link for more information and troubleshooting steps:
https://rankmath.com/kb/meta-data-not-saving/

I hope that helps.

Thank you, and please don’t hesitate to contact us anytime if you need further assistance with anything else.

Patrick
4 years, 6 months ago

Rank Math free

I don’t seem to have either of those settings active. And I’ve been using Rank Math on my site for about a year with no issue. This just started happening recently.

I am hosting with Digital Ocean on Cloudways.

Jeremy
4 years, 6 months ago

Hello,

In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Patrick
4 years, 6 months ago

Rank Math free

Hello,

I have updated the sensitive data as requested. Can you please check further?

Thank you.

Patrick
4 years, 6 months ago

Rank Math free

Ok, I’ve added it.

Patrick
4 years, 6 months ago

Rank Math free

Hello,

I have updated the sensitive data as requested. Can you please check further?

Thank you.

Patrick
4 years, 6 months ago

Rank Math free

Hello?

Jeremy
4 years, 6 months ago

Hello,

We deeply apologize for the unexpected delays.

I was able to replicate the issue, I tried conducting a troubleshooting test and the issue persists even with only Rank Math is enabled on your website.

The issue occurred because all Rank Math’s asset requests are using HTTP instead of HTTPS. https://i.rankmath.com/9LXqDl

Could you please check this one with your hosting provider? See if they can configure it correctly?

Looking forward to helping you.

RankBot
4 years, 5 months ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.

Viewing 8 replies - 1 through 8 (of 8 total)

The ticket ‘Rank Math broken, reinstall does nothing, mixed content issue’ is closed to new replies.