Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Please let us know if you find the culprit.
Only the site admin would know and your users won’t be affected by this troubleshooting.
Looking forward to helping you.
Hello,
The issue only occurs when both Oxygen and Rank Math are enabled. With one of them disabled (it doesn’t matter which one), the nested comments work correctly.
Do you know if there’s anything in Rank Math that would cause other plugins to behave in this way? I can then feed that back to the Oxygen development team.
Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
Rank Math is not fully compatible with Oxygen, we are still working on it, however you can use this plugin for integrating the two:
https://wordpress.org/plugins/wpdevdesign-rankmath-integration-for-oxygen/
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Hi Michael,
Thank you for the plugin link. However, I’m not sure that is relevant as the plugin you have linked me to helps to analyse the content in the Oxygen builder. It doesn’t have anything to do with comment replies.
Please would you escalate this to your development team? I work on the Oxygen support team so I’m able to pass information back to our developers.
Hello,
Thank you for contacting Rank Math today.
The dev team are already on it working closely with the oxygen team to find fixes to the compatibility issue. You can get in touch with Oxygen team and see if they can find a solution to your current issue.
Looking forward to helping you. Thank you.
Hi Michael,
I am from the Oxygen support team. I am aware that Oxygen and Rank Math are investigating the compatibility issue, but that relates to Rank Math being able to analyse Oxygen-designed content and it’s not relevant to this issue.
This issue is different. When both Rank Math and Oxygen are enabled, nested comment replies on posts break. We had a similar issue with Yoast, and they were able to provide us with this filter to resolve the issue:
add_filter( ‘wpseo_remove_reply_to_com’, false );
I would appreciate it if you could let me know if Rank Math has a similar filter available. If there isn’t a filter, then please would you pass this ticket onto your development team and ask them if they know what would cause Rank Math to behave in this way, or if they are aware of anything that can be done to prevent this behaviour.
Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
I’ll be escalating this to the dev team and I’ll have them get in touch with you soon. Your patience in the matter will be appreciated.
Looking forward to helping you. Thank you.
Hi @sophsimmonds
Sorry for not following up more quickly.
We have a similar filter available in Rank Math, which has the same effect as the Yoast filter you shared:
add_filter( 'rank_math/frontend/remove_reply_to_com', '__return_false' );
Hope that helps.
EDIT: Fixed filter code.
Hi Balazs,
Thank you. I’ve tried that filter by adding it to the Code Snippets plugin on the site (the theme is disabled, so it can’t be added to functions.php), but unfortunately, I still can’t get nested comments to work.
Would you be able to take a look at the site? I’ve added login credentials.
Thanks!
Hello,
We are looking into this issue and will get back to you soon about this. We appreciate your patience in this matter.
Thank you.
Hello,
I have logged in to your site and found that I have given you a wrong filter code.
Here is the correct code snippet that fixes the issue on your site:
add_filter( 'rank_math/frontend/remove_reply_to_com', '__return_false' );
Since this issue is related to the Free version of Rank Math, and this ticket is public, I’m going to edit the code in my previous reply too, to make sure that other people don’t insert the wrong code.
Hope that helps. If there’s any issue, please let us know. Thank you.
That’s great, thank you very much!
Hello,
We are glad to be of help.
Feel free to reach out if you need help with anything else.
