Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
The conflict seems to be arising with both your Mythemeshop themes which is causing a 500 internal server error. I tested your site with Twenty twenty theme and the Point theme and it works fine then. Could you please check that on your site and confirm.
Looking forward to helping you. Thank you.
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It’s possible. But the theme is the same one that was working with an older version of Rank Math this morning, when I updated, critical error.
Aren’t Rank Math and MyThemeShop the same company?
If the problem is with the theme then a theme update is required. I can’t change themes just to keep Rank Math from not breaking my site I’m afraid. If it’s capable of breaking this theme it would give me cause for concern using it in the long term in case it breaks another theme on update.
If it’s not fixable, I’ll just use Yoast instead.
thanks.
Hello,
I have forwarded this to the dev team. Please keep the logins open for us to investigate further
Looking forward to helping you. Thank you.
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Is anything happening with this?
I’ve left the plugin installed but not activated but given the time it’s taking to resolve, it makes me worried about having Rank Math on my other sites. I will have to replace with alternative SEO plugin if this is not solvable.
Hello,
Our team is looking into this, please be patient with us in this matter.
Looking forward to helping you. Thank you.
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Hello Ryan,
We are sorry for the delayed response.
We have updated Rank Math to 1.0.45 and we do not see the issue anywhere while editing or creating a post/page.
Did updating fix the issue or is there a particular page where you are seeing this error?
As it says in my original post, there never was an issue creating or editing a post. The issue was and remains, when Rank Math is activated posts and pages do not work on the front end of the website. It is 100% Rank Math that is the source of this problem, so I have to deactivate it again.
To simplify: when Rank Math is active, it’s not possible to click on a post or page link on the front end. It IS possible to see home page and categories. When Rank Math is deactivated, all posts and pages work without problem.
Hello,
I see the issue on your site but I couldn’t reproduce it on my setup. Can you add your site’s FTP access in the Sensitive Data Section so we can debug the issue by enabling WP_DEBUG and editing some files?
Looking forward to helping you.
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This reply was modified 4 years, 2 months ago by
Pratik.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
I have updated with ftp details
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
