Rank Math boxes in Editore are gone

#77699
  • Resolved Sven
    Rank Math free

    In the middle of writing a new post the Rank Math boxes in the right sidebare are gone.

    I have the latest Rank Math and WP 5.5

    Any idea how to get them back?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Sven
    Rank Math free

    Looks like the box is just gone for one post. Every new post is having it

    Sven
    Rank Math free

    Now I copied everything to a new post, edited the Rank Math settings and published it… Great, but editing this post now has the Rank Math boxes lost again 🙁

    Sven
    Rank Math free

    I followed this to check if there is a plugin or theme conflict.

    https://rankmath.com/kb/check-plugin-conflicts/

    All plugins disabled and switched to the default twentytwenty theme and the issue is still there

    • This reply was modified 4 years, 3 months ago by Sven.
    Alberto
    Rank Math business

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    The plugin is working fine with the latest WP version. Here’s a screencast:
    https://i.rankmath.com/lTvEmR

    Assuming you are using the latest version of all the plugins, themes and WordPress (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using (that is why we recommended to check it and that is why we added the screencast showing how it is working).

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If you have already done that, we have also found that the WordPress team published a plugin to fix this issue meanwhile the theme developers update their themes to work with the latest WordPress version. You can download it here: https://wordpress.org/plugins/enable-jquery-migrate-helper/#description

    Looking forward to helping you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘Rank Math boxes in Editore are gone’ is closed to new replies.