Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
I’m not sure about the error message you’re referring to.
Could you please take a screenshot of it and upload using this tool? Once done, share the generated link here so we can check it as well.
Meanwhile, please ensure that you’re using the latest version of the Rank Math plugin:
https://rankmath.com/changelog/free
Looking forward to helping you.
Thank you.
Here is the link for the image showing the problem. https://ibb.co/G9kxgcx
Hello,
We can’t seem to replicate that on our end.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.