Rank math automatic subscription

#939983
  • Resolved Adguimar

    9 months, 2 weeks ago

    Rank Math free

    Hello everything is fine?

    I had subscribed to rank math, and I didn’t remember!

    One day my card charged an invoice, I didn’t know it was from rank math! And I went there and opened a dispute!

    Some time later, the dispute was lost, saying that the product had been delivered!

    I looked at the website again these days and noticed that the license and invoice was from Rank Math!

    Can I return my license to the paid plan? Because the final was charged, and I have a FREE license!

    Hello everything is fine?

    I had subscribed to rank math, and I didn’t remember!

    One day my card charged an invoice, I didn’t know it was from rank math! And I went there and opened a dispute!

    Some time later, the dispute was lost, saying that the product had been delivered!

    I looked at the website again these days and noticed that the license and invoice was from Rank Math!

    Can I return my license to the paid plan? Because the final was charged, and I have a FREE license!

    Your name on paypal is: Bright Market LLC dba FastSpring ?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Jeremy

    9 months, 2 weeks ago

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    All your previous subscriptions with us have already been refunded and all your subscriptions under this account are also canceled as well.

    Please refer to the updated invoice we shared in this ticket’s Sensitive Data section.

    Don’t hesitate to get in touch with us if you have any other questions.

    Adguimar

    9 months ago

    Rank Math free

    I’m in contact with the bank right now!

    They said that the money is with you and asked you to send proof of the refund!

    Since you claim it was refunded right?

    Can I send proof of refund?

    Thanks!

    Princess

    9 months ago

    Hello,

    We escalated your concern with our payment processor, and we’ll get back to you with the proof of refund.

    We appreciate your patience in the meantime.

    Please do not hesitate to let us know if you need our assistance with anything else.

    Princess

    9 months ago

    Hello,

    We have heard from our payment processor, FastSpring.

    They checked the information we provided and advised our accounts team that you opened a chargeback with your card provider with Fraud—Card Absend Environment. That is the reason why you were unable to see the funds on your account. The funds are currently on hold at the bank as the disputing process will take up to 120 days before the final decision.

    Unfortunately, they cannot speed up this process on their end as it is in the hands of the card issuer now to take action.

    We ask for your patience regarding this matter.

    If you still have any questions, just reply and we will be more than happy to clarify any doubts you might have.

    RankBot

    8 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘Rank math automatic subscription’ is closed to new replies.