-
Hi
I narrowed a critical error I was getting on the site below to the Rank Math plugin, which I have been implementing on all my sites. There were many jquery errors and I was seeing an issue with my portfolio drafts, which did not load all of them and had a “critical error” message. I’d like to keep using Rank Math if the issue can be found, but otherwise will have to switch back to Yoast. Can you help me with this?
thanks
Nancy
-
Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
The screenshot you shared doesn’t seem to be accessible.
Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/Please let us know if you find the culprit.
Only the site admin would know and your users won’t be affected by this troubleshooting.
If this doesn’t help then we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
The ticket ‘rank math and Enfold’ is closed to new replies.