Rank Math and Divi Save error

#396928
Viewing 5 replies - 1 through 5 (of 5 total)
  • Reinelle

    2 years, 8 months ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    Could you please confirm if the issue was fixed upon disabling/deactivating the Rank Math plugin? All your settings/metadata are saved in your database so there should not be any data loss.

    Meanwhile, we have a current issue/bug with Rank Math’s Link Counter that prevents saving using Divi. For troubleshooting, please disable this module temporarily on your WordPress dashboard > Rank Math > Dashboard and let us know if the issue still persists

    Link Counter

    Let us know how this goes.

    Thank you.

    Danny Longhurst

    2 years, 8 months ago

    Rank Math free

    Thanks Yep the link counter sorted that. However with Rank Math enabled the admin works a lot slower. I’m thinking of trying something else because it is a lot slowr. Any ideas

    Many Thanks

    Reinelle

    2 years, 8 months ago

    Hello,

    Could you please install the Query Monitor plugin to check the loading speed and slow queries in the backend?

    Once done, you can perform a comparison of before and after installing Rank Math. No worries, all your settings/data are saved in your database so it is safe to deactivate Rank Math temporarily.

    You can also upload screenshots of the results using this tool and share here the link.

    Let us know how this goes.

    Thank you.

    Danny Longhurst

    2 years, 8 months ago

    Rank Math free

    Hi

    Adds nearly 2 seconds. Why don’t you allow uploads so much easier!!!

    Without Rank Math
    Without Rank Math

    With Rank Math
    With Rank Math

    Jeremy

    2 years, 8 months ago

    Hello,

    We apologize for the inconvenience.

    Can you please share a screenshot of the details of that slow query so we can determine what’s causing the slowdown?

    If you prefer, we can take a closer look at the settings. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    RankBot

    2 years, 7 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘Rank Math and Divi Save error’ is closed to new replies.