Rank Math And Buddyboss Theme Conflict

#79563
  • Resolved Gwin Onoja

    4 years, 2 months ago

    Rank Math free

    Hello, i have been using Rank Math along with the Buddyboss platform theme and plugin for some time now without any issues until recently. For like a month plus now, i have been battling with resolving the issue without finding the solution.

    The issue is that the Rank math widget tab at the wordpress editor screen (both gutenberg and classic editors) have disappeared ever since. I hoped that subsequent updates would fix the issue but no, that didn’t happen.

    As of today, i created a staging site with only Rank Math, Buddyboss theme and WP Staging Pro active and on visiting the editor i still can’t find rank math.

    Please i need your help as most of my work relies heavily on good SEO.

    Thanks in advance

Viewing 10 replies - 1 through 10 (of 10 total)
  • Michael Davis

    4 years, 2 months ago

    Rank Math pro

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    I tried to use troubleshooting mode on your site( https://rankmath.com/kb/check-plugin-conflicts/) but it doesn’t seem to function as expected. Could you please share the logins to the staging site so we can check from there and avoid affecting your live site.

    Looking forward to helping you.

    Gwin Onoja

    4 years, 2 months ago

    Rank Math free

    The username and password is the same for the staging site

    Michael Davis

    4 years, 2 months ago

    Rank Math pro

    Hello,

    Is the URL in the sensitive section, (https://sty*****win****ca.com) the staging site?

    Looking forward to helping you. Thank you.

    ​​​​​​

    Gwin Onoja

    4 years, 2 months ago

    Rank Math free

    No: the staging site is MOVED TO SENSITIVE DATA SECTION

    • This reply was modified 4 years, 2 months ago by Alberto.
    Alberto

    4 years, 2 months ago

    Rank Math business

    Hello,

    Could you share some FTP details also so we can check the debug logs and try the debug mode?

    Looking forward to help you.

    Gwin Onoja

    4 years, 2 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Gwin Onoja

    4 years, 2 months ago

    Rank Math free

    FTP info added to sensitive data section

    Alberto

    4 years, 2 months ago

    Rank Math business

    Hello,

    The issue that was happening was the following one:

    TypeError: Language code must have format 2-3 letters and. optionally, hyphen, underscore followed by 2 more letters

    That is a known WordPress issue that sometimes happens (as you can read here: https://core.trac.wordpress.org/ticket/42574).

    The way I fixed it was going to the current user, I went to edit profile and I set the language for that user to the same as the site was using (English (UK) in this case). After that, I saved it and everything is working fine right now.

    Looking forward to help you.

    Gwin Onoja

    4 years, 2 months ago

    Rank Math free

    Wooooooow. That really did fix the issue. Am so glad, thanks a lot.

    Now i can go back to doing what i love to do. Thanks

    Alberto

    4 years, 2 months ago

    Rank Math business

    Hello,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 10 replies - 1 through 10 (of 10 total)

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