Rank Math “analyzer.js” crashes the wordpress editor

#478473
  • Resolved Andre Witzel

    3 years ago

    Rank Math free

    Hello RM support,

    I having a problem with using Rankmath with the Enfold Theme. By deactivating RankMath or changing the Theme it works fine.

    So the problem is that the “analyzer.js” javascript crashes my editor. By deleting this javascript I can use the editor normally but without changing SEO metatitles and more.

    The editor does not crash on all posts, only a few. Crash means that the site is not more reacting in the browser and I need to close it.

    Is it the file in /seo-by-rank-math/assets/admin/js/analyzer.js?ver?=1.0.101:1

    Any help on this?

    Regards

    Andre

Viewing 4 replies - 1 through 4 (of 4 total)
  • Jeremy

    3 years ago

    Hello,

    Thank you for contacting Rank Math support, and sorry for any inconvenience that might have been caused due to that.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Andre Witzel

    3 years ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Andre Witzel

    3 years ago

    Rank Math free

    Hello,

    By removing the Rank Math Focus Keyword – The editor does not crash.

    Regards

    Jeremy

    3 years ago

    Hello,

    Thank you for providing all this login information for us to troubleshoot the staging site.

    I tried reproducing the issue on our end but I can’t seem to do so, the editor wasn’t crashing when I try to edit both the content and Rank Math SEO settings. Please refer to my video screencast in the sensitive data section.

    Can you please let us know if there is a specific step to reproduce the error? You may record your own screencast using a handy tool https://loom.com.

    Looking forward to helping you with this one.

    RankBot

    2 years, 12 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘Rank Math “analyzer.js” crashes the wordpress editor’ is closed to new replies.