Rank Math Analytics does not show any data - Support

Resolved Ohidul Islam
5 months, 3 weeks ago

Rank Math free

I use my site Rank Math and Rank Math Pro but, Site Analytics, SEO Performance, Keywords, Rank Tracker, index Status, I can’t see any data.

I also follow this but the problem can’t be fixed

“” To check the connection, you can navigate to Rank Math SEO → General Settings → Analytics and click the Test Connections option located at the top right of the Analytics settings. This will allow you to verify if the data fetch is happening as expected.

If you notice any delays in retrieving Analytics data, you can also choose to Update Data Manually from the same section. “”

I hope you can solve my problem.

Thanks

Viewing 4 replies - 1 through 4 (of 4 total)

RankBot
5 months, 3 weeks ago
Hello,

I apologize for the inconvenience you are facing with Rank Math Analytics not showing any data on your site. Thank you for providing the steps you have already taken to troubleshoot the issue.

Since you have already tested the connections and tried updating the data manually without success, I recommend following these additional steps to resolve the problem:
1. Recreate Database Tables:
  - Navigate to WordPress Dashboard → Rank Math SEO → Status & Tools → Database Tools.
  - Scroll down to find the "Re-create Missing Database Tables" option and click on the "Re-create Tables" button.
1. Reconnect Your Google Account:
  - Go to Rank Math SEO → General Settings → Analytics and click on the "Reconnect" link to disconnect and reconnect your Google Account with Rank Math.
1. Update Data Manually:
  - If the data fetch doesn’t happen automatically, choose to "Update Data Manually" from the Analytics settings.
After performing these steps, please check if the data starts populating in the Analytics dashboard at Rank Math SEO → Analytics.

If the issue persists after following these steps, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.

Thank you for your patience and cooperation.

Sources:
Resolving Rank Math Analytics Related Issues » Rank Math
What to Do When Rank Math Analytics Shows Zero Search Traffic » Rank Math
Rakibuzzaman Siam
5 months, 3 weeks ago
Hello,

Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

For initial troubleshooting, you can try to follow this guideline and see if that works for you: https://rankmath.com/kb/delete-old-analytics-data/

If the issue still persists, please follow the steps below to create a troubleshooting log so that we can check the issue further for you.

1. At first add the following filter to your website:
```
add_filter( 'rank_math/analytics/log_response', '__return_true' );
```
Here is a guide you can follow to add the filter:
https://rankmath.com/kb/wordpress-hooks-actions-filters/

2. After adding the filter, please run the pending Scheduled Action from your WordPress Dashboard > Tools > Scheduled Actions > Pending or you can try visiting the following URL:
```
https://yourdomain.com/wp-admin/tools.php?page=action-scheduler&status=pending
```
This is how it should look like:

When some actions have completed running, please check the Analytics log under wp-content/uploads/rank-math and share that with us. You can upload the log file using this tool.

However, you mentioned you’re currently using the Rank Math PRO plugin on your website, but the account you have used to open this ticket is the Rank Math free version.

Can you please search and forward a receipt from FastSpring.com so we can locate your account and verify it?

Let us know how it goes. Looking forward to helping you.

Thank you.
Ohidul Islam
5 months, 3 weeks ago

Rank Math free

I have applied your described method dated 27-6-2024 but my problem is still not solved.

Rakibuzzaman Siam
5 months, 3 weeks ago

Hello,

We found that the scheduled action to fetch the data from Google was missing on your site. We created the scheduled action with the recurrence of 3 days and now Rank Math will automatically fetch the data on your website.

For now, we manually fetched the data on your website and it is showing on your Analytics Dashboard:

However, we can see you’re currently using the Rank Math Agency subscription on your website, but the account you have used to open this ticket is the Rank Math free version.

Please search and forward a receipt from FastSpring.com so we can locate your account and verify it.

Looking forward to helping you.

Thank you.

RankBot
4 months, 3 weeks ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘Rank Math Analytics does not show any data’ is closed to new replies.