my website is http://www.spycraft.co.uk not the websitre listing here for yourcoms.co.uk ?
Hello,
I apologize for the inconvenience you are facing with Rank Math Analytics not working on your website. I understand that you have already tried some troubleshooting steps from our support area without success.
To further investigate and resolve the issue with Rank Math Analytics on your website, I recommend assigning this ticket to our support team for a detailed review of your Rank Math settings and to assist you in fixing the problem. Please use the available buttons to assign this ticket to a human agent who will help you with your Rank Math Analytics setup.
Thank you for reaching out, and we will do our best to assist you further.
Kind regards.
Sources:
Resolving Rank Math Analytics Related Issues » Rank Math
Making the Most of the Analytics in Rank Math
This Plugin Does Not Work with Your Version of PHP » Rank Math
what button how do i asign to a humen?
Hello,
For troubleshooting, please follow these steps to regenerate the token on your site:
1. Please ensure that you’re using the latest version of Rank Math plugin on your site:
https://rankmath.com/changelog/free
Then delete RankMath’s app from here:
https://myaccount.google.com/permissions
2. Reconnect the account inside Rank Math by clicking here and ensure that you approve all the permission notices that show up:
WP Dashboard >> Rank Math >> General Settings >> Analytics tab, and click the Reconnect link
Once done, ensure that you are logging in to the correct Google account and allow all the permissions on the next screen.
3. Let the process complete, which might take around 30 minutes to fetch the data.
Meanwhile, it seems that you’re using Rank Math PRO but the account you have used to open this ticket is the Rank Math free version.
Can you please search and forward a receipt from FastSpring.com or the email address you used to purchase so we can locate your account and verify it?
Let us know how this goes.
Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
To make sure that everything works correctly please go through this article to connect your Google Account with Rank Math properly: https://rankmath.com/kb/connect-your-google-account/
However, if you have connected and are not seeing data in the analytics tab, please refer to this guide to fetch fresh data from Google: https://rankmath.com/kb/zero-search-traffic-error/
And if you have tried all these without success, we can check your website and advise on what to do or help you to fix it.
Edit the first post on this ticket and include your WordPress login details in the Sensitive Data section. This is a secure section that only our support staff can access.
Make sure you take a complete backup of your website before sharing the information with us.
If you prefer, you can use this plugin to generate a temporary login URL to your website and share that with us instead: https://wordpress.org/plugins/temporary-login-without-password/
You can also use this plugin to monitor what changes our staff might make on your website (if any): https://wordpress.org/plugins/wp-security-audit-log/
We appreciate your cooperation and patience.
Thank you for choosing Rank Math.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
We logged in to your site using the details provided in the sensitive data section.
We manually updated the analytics data and updated data has started appearing in your Analytics Dashboard as shown below:
We hope this helps and please don’t hesitate to let us know if you have any other questions.
Thank you.
Hi sure thanks for that. Did you also check my rank math settings, to confirm I am set up correctly for optimum SEO
Thanks
Joe
Hi ok I can read the ticket now great thanks.
Did you guys manage to check my rank math settings, to ensure the plug in is set up correctly for SEO of the wordpress web shop.
Thanks
Joe
Hello,
Checking your website, it seems it is properly configured to ensure it is optimized for e-commerce.
The Local SEO settings and other Titles & Meta options are filled as well so there shouldn’t be anything lacking on your website in terms of SEO optimization.
Don’t hesitate to get in touch with us if you have any other questions.
Hello,
We are super happy that this resolved your issue.
Please confirm if we can close this ticket or if you need any further assistance with this.
Looking forward to hearing back from you.
