rank

#198603
  • Resolved Kim Hansen

    4 years, 9 months ago

    Rank Math free

    Hi,(Google Translate)
    When I install the plugin then the look of my entire website changes (https://jha-kaniner.dk).
    I have attached 2 pictures where one is before installation and the other is when I have installed the plugin

    Before:
    Before

    After:
    After

    I have these 30 plugins enabled. And it’s only on the WooCommerce category pages that there is a problem:
    annasta Woocommerce Product Filters Premium
    Datafeedr API
    Datafeedr Comparison Sets
    Datafeedr Product Sets
    Datafeedr WooCommerce Importer
    ELEX Bulk Edit Products, Prices & Attributes for Woocommerce
    Email Encoder – Protect Email Addresses
    Everest Forms
    External Images
    External Links
    GDPR Cookie Consent Banner
    Gravitate Event Tracking
    Insert Headers and Footers
    MainWP Child
    My Custom Code
    Nimble Page Builder
    Pagination by BestWebSoft
    Rank Math SEO
    Really Simple SSL
    Remove Category URL
    UpdraftPlus – Backup / Restore
    WeCanTrack
    Widget Shortcode
    WooCommerce
    Woocommerce H2 Remover
    WP Downgrade | Specific Core Version
    WP Meta and Date Remover
    WP Rocket
    WP-ShowHide
    YITH WooCommerce Bulk Product Editing Premium
    Kim

Viewing 3 replies - 1 through 3 (of 3 total)
  • Jaideep Asrani

    4 years, 9 months ago

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    We really look forward to helping you.

    Kim Hansen

    4 years, 9 months ago

    Rank Math free

    Now I have only activated theme which is ColorMagVersion: 2.0.7 and Nimble Page Builder +
    Rank Math SEO + WooCommerce and then the problem is there.
    It seems that when I disable Nimble Page Builder the image becomes normal. But it is in Nimble Page Builder that I have all my text so I can not do without that plugin and then I obviously can not make your plugin work as I use Nimble Page Builder on all my 30 sites

    Prabhat

    4 years, 9 months ago

    Rank Math agency

    Hello,

    Thanks for your reply.

    If you’re certain that the “Nimble Page Builder” plugin is causing the issue, then you can get in touch with the devs of that plugin as they might already have a solution for the issue.

    You can also provide us with your website logins so that we can test the issue on our end. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    We really look forward to helping you.

    Thank you.

    RankBot

    4 years, 8 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘rank’ is closed to new replies.