Hello,
We apologize for the issue you are facing with your Rank Math PRO account. If you purchased the PRO version but it is still showing as the FREE version, it may be due to using a different email address for your PRO account than the one associated with your FREE account.
To resolve this, please log into your Rank Math account and check if you can see the PRO version available for download. If it is not there, you will need to contact our support team to merge both accounts or change the email connected to your PRO account. You can do this by opening a ticket in the Rank Math Support Forum.
In your ticket, please include the email address you used to purchase the PRO plan or a screenshot of the invoice you received from FastSpring.com. This will help our support team locate your account and assist you further.
Regarding your concern about being charged only once, our support team will also be able to verify your payment details once you provide them with the necessary information.
Thank you for raising this concern, and we appreciate your patience as we work to resolve it!
This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
