while buying the PRO version, i have entered my other email, which j***********@g********, instead of my regular email m********@g********.. please help
Hello,
We apologize for the issue you are facing with your Rank Math PRO purchase. Since you used a different email address for your PRO account, you will need to contact our support team to merge both accounts or change the email connected to your PRO plan.
To do this, please reply to your existing ticket and provide the email addresses you want to connect to your PRO account. If you have a screenshot of the invoice from FastSpring.com, please include that as well. This will help our support team locate your PRO account and assist you further.
Thank you for raising this concern, and we appreciate your patience as we work to resolve it!
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
Apologies, I dont have screen shot of my purchase..
Please merge my email account m********@g******** and j***********@g********
i have wrongly purchased from j***********@g********
hence it is not showing in my website development of http://www.chennaiactuary.in
Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
We checked the email address you provided, but there were no purchases. It is possible that you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
We need to see the order number that starts with RANKMATH2#####-####-#####
You can also share the last 4 digits of your card along with the last name where you see the FastSpring charge in the sensitive data section.
We really look forward to hearing back from you. Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
