Purchased Rankmath Pro but still on free version

Hello, I’m sorry to hear that you’re facing this issue with your Rank Math PRO account. It seems like there might be a problem with the email address associated with your PRO purchase. Please ensure that you are logged into the correct Rank Math account where you purchased the PRO version.

If the email you used for the PRO plan is different from the one on your free account, you will need to contact our support team to merge both accounts or change the email connected to your PRO account. You can do this by submitting a ticket through the Rank Math Support Forum.

When submitting your ticket, please include the email address you used to purchase the PRO plan or a screenshot of the invoice you received. This will help our support team assist you more efficiently.

Thank you for raising this concern, and we hope to resolve it for you soon!

Hello,

Thank you for your query and we are so sorry about the trouble this must have caused.

We have fixed this in your account. The Rank Math PRO plan is now available here: https://rankmath.com/my-account/

You may follow this guide to proceed with setting up your PRO plugin: https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/

Again, we deeply apologize for the inconvenience. Hope that helps.

Hello,

Assuming that the Free and PRO versions are already installed on your website, please reconnect the website with the correct account to fully utilize all the features.

Please check if you are running v3.0.92 of Rank Math PRO and v1.0.249 of the free version.

The PRO version is built on top of the free version to keep the plugins robust and lightweight, so you need to keep both installed and activated to use the PRO.

Here’s our guide about this topic: https://rankmath.com/kb/should-i-delete-free-plugin-after-upgrading/

Yes, you can overwrite the previous plugin, and all settings will be ported to the updated plugin.

Please reconnect the website to your Rank Math account and then clear the Rank Math Transients by going to Rank Math > Status & Tools > Database Tools > Remove Transients:

If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Hello,

We apologise for the unpleasant experience you’ve had.

We have fixed the issue, and the PRO plugin is now available in your account for download.

Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

Hello,

Could you please confirm if you’re referring to Product Category pages instead?

We have asked since Rank Math does not allow adding multiple keywords to your taxonomy pages. You can check the following article for why: https://rankmath.com/kb/focus-keywords-in-categories/

Please note that Rank Math keywords are not visible to Google or other search engines. The keywords are found through the content that is listed on the category pages. The best way to increase the number of keywords is to make sure you optimize the keywords for each of your single products/posts that are listed on a category page.

Looking forward to helping you.

Hello,

Can you please share the affected product page here so we can check the issue closely?

Also, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.