Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
Looking forward to helping you.
Thank you.
Hello,
I have forwarded the receipt.
[moved to sensitive data section]
Regards,
James
Hello,
The Rank Math PRO was applied to the email I’ve added in the sensitive data section. You can use that to log in to your paid Rank Math account as well.
Alternatively, we can merge both of your accounts so you can consolidate all of them into a single account. Please confirm which is your preferred email address in the sensitive data section and we will do the needful.
Looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I have updated the sensitive data email to show the correct versions of Rank Math for the two separate accounts.
I can see the Rank Math Pro is in h****@j************ which is correct.
Please do not merge these two accounts – everything, as it is, is perfectly fine now.
Thanks,
James
Hello,
Sure, we’ll leave the accounts as it is.
We are super happy that this issue is already resolved. If you have any other questions in the future, know that we are here to help you.
If you don’t mind us asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
