Purchased Pro Version using a different email than my account that has free vers - Support

Resolved Andrew Haro
1 year, 4 months ago

Rank Math free

Hi, I purchased the pro version of this last week and I accidently somehow made the payment and upgrade from my personal email which is d*********@g********. However the free plugin and account i need it for is where the free version is under my work email d***************************@g********. I can not use the pro version because it does not show up in the correct account. I need phone supoort to get this fixed asap or I will have to cancel this and ask my bank to submit for refund as a chargeback to you

Viewing 7 replies - 1 through 7 (of 7 total)

Great
1 year, 4 months ago

Hello,

Thank you for contacting Rank Math support.

Please share the email receipt you received when you made your purchase. You can also share the last four digits of the card you used for the payment.

We are looking forward to hearing back from you.

Andrew Haro
1 year, 4 months ago

Rank Math free

THere is no way to upload documents to show you a receit. What kind of support is this? I asked for a call. I am owed one for signing up and getting me onboarded. AGAIN, the email I purchased it from was d*********@g********

Content AI Starter $71.88 $0.00 × 1

Renews every year$0.00 You Save $71.88 (100%)Subscription terms
Ending with *5702 Default
Expires 02/2029
First charge: $59.88

Automatically pay every cycle

The account this should be under is d***************************@g******** under owner Andrew Haro.

Your Order
Rank Math PRO
Subscription renews every 1 year. Next charge: 8/8/25 ($95.88).
Full Terms and Subscription Management
$83.88 x 1
Content AI Starter
Subscription renews every 1 year. Next charge: 8/23/24 ($59.88).
Full Terms and Subscription Management
$0.00 x 1
Charges will appear on your bill as FS *rankmath
Order Reference: RANKMATH240808-1910-38195
View Invoice
Tax: $0.00
You saved: $12.00
Total: $83.88

Andrew Haro
1 year, 4 months ago

Rank Math free

Content AI was INCLUDED in the price I paid. However, I received an email that this plan only comes with a 7 day free trial of content AI….please explain

Great
1 year, 4 months ago

Hello,

I regret to inform you that we do not offer phone support. However, thank you for providing the order reference; we should be able to confirm the payment using that information.

I have just escalated this to the accounts team. They will review the details and move the subscription to your new email address once it’s confirmed.

Thank you for your patience and cooperation.

Andrew Haro
1 year, 4 months ago

Rank Math free

ok, thank you. What about the content AI that said it was included?

Great
1 year, 4 months ago

Hello,

Your Rank Math PRO subscription includes a 15-day trial of the Content AI Starter plan. Once your subscription has been moved to the correct account, the Content AI trial will also be available on that account.

Thank you for choosing Rank Math.

Jaideep Asrani
1 year, 4 months ago

Hello,

Thank you for your patience.

We have merged your accounts and moved the subscription under the d***************************@g******** email.

Please check on your end if everything is working as expected.

Please go through this video tutorial that shows you how to get started with your PRO license:
<iframe width=”560″ height=”315″ src=”https://www.youtube-nocookie.com/embed/nCDe67K_3rA” title=”YouTube video player” frameborder=”0″ allow=”accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture” allowfullscreen=””></iframe>

Steps to be followed:
1. Ensure that you are logged in to your paid account
https://rankmath.com/my-account/edit-account/

2. Disconnect and reconnect your account from inside WordPress:

WordPress Dashboard > Rank Math > Dashboard > Help and click the connect/disconnect and then the connect button.

You will be taken to RankMath.com again where you can connect your account to activate your license.

You do not need to remove the free version of the plugin. Everything will be ported over to the PRO version.

Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

RankBot
1 year, 3 months ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)

The ticket ‘Purchased Pro Version using a different email than my account that has free vers’ is closed to new replies.