Hello,
We apologize for the issue you are facing with your Rank Math account not reflecting your PRO subscription. Thank you for raising this concern.
To resolve this, please ensure that you are logged in with the correct email address associated with your PRO purchase. You can check this by navigating to your account details in the Rank Math dashboard. If the email does not match, you will need to log out and log back in using the correct email.
If everything seems correct and your subscription still does not appear, it may be necessary to merge accounts or change the email connected to your PRO plan. In that case, please reply to this ticket with the email address you used for the purchase, and a human agent from our support team will assist you further.
For more information on managing your subscription, you can refer to our guide here.
Thank you for your patience, and we look forward to resolving this for you!
Sources:
Why is My Subscription Not Showing Up in My Rank Math Account? » Rank Math
This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.
I only have 1 email address.
c********@g********
I do not want to change to another email address.
I paid, credit card was charged.
Please speed up. Thanks.
I’m still waiting for a human to take care of this.
Your system never sent login information for the PAID account.
It only sent the login for the FREE account, and that is what is reflected when I sign in.
I am about to cangel this, place a dispute with my credit card and move on to another vndor.
1 hour later I have received the links.
I never had this “online purchasing” experience before.
No messages, 1 hour “automatic” processing time!!!
I must say,
YOU HAVE THE ABSOLUTE WORST ORDER PROCESSING SYSTEM
and
THE WORST CUSTOMER SERVICE SYSTEM
I have ever encountered.
I am already sorry I have ordered from your company.
I just have I never have to use your tech support!!
Hello,
Thank you for contacting us. We apologize for any inconvenience this issue may have caused.
We can now see the PRO subscription is available on your account. On very rare occasions, the system might experience a delay in synchronizing the payments.
We really apologize for this issue.
The PRO version is built on top of the free version to keep the plugins robust and lightweight. You will need both of them to be installed and activated at the same time so the PRO version will work. Kindly go to https://rankmath.com/my-account/ and download, install, and activate the PRO version in addition to the Basic version if you have not done that.
We have a detailed article on how to upgrade your account to PRO on your WordPress website:
https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/
You can also find more information on how Rank Math Free and PRO plugins work together on your website:
https://rankmath.com/kb/should-i-delete-free-plugin-after-upgrading/
Hope this helps and please don’t hesitate to let us know if you have any other questions.
Thanks.
