Purchased Pro Subscription – No Confirmation Email – No Account Info??

#852197
  • Resolved Jake Bisconte

    1 year, 4 months ago

    Rank Math pro
    Content AI Starter

    Hello,

    I have rankmath installed on my website and just decided to upgrade to the pro version. I went to your website and purchased the pro version but I never received an email confirmation??? I am very confused.

    On my wordpress website it still thinks I have the free version? Please help 🙁

    The Email I used is j************@e*************

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    1 year, 4 months ago

    Hello,

    We apologize for the issue you are facing with your Rank Math PRO subscription and the lack of confirmation email. Thank you for raising this concern.

    It seems that if you did not receive a confirmation email, it might be due to using a different email address for your purchase than the one associated with your Rank Math account. To resolve this, you will need to contact our support team to merge both accounts or change the email connected to your PRO account.

    Here’s how you can submit a ticket:

    1. Navigate to the Rank Math Support Forum to open a ticket.
    2. In the Ticket Title section, enter a brief summary of your issue.
    3. In the Ticket Question section, provide more details about your situation.
    4. In the Sensitive Data section, include the email address you used to purchase the PRO plan.
    5. Click the SUBMIT YOUR TICKET button.

    submit a ticket

    Once you submit your ticket, our support team will assist you in locating your PRO account and resolving the issue.

    If you have any further questions or need assistance, please feel free to reply to this ticket, and a human agent will take over from there.

    Thank you for your understanding, and we’re here to help!

    Sources:
    I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math

    Rakibuzzaman Siam

    1 year, 4 months ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    We can see that your profile badge has already changed to PRO.

    You can download the PRO plugin from your Rank Math account dashboard:
    https://rankmath.com/my-account/

    If you’re not able to find the option to download the Rank Math PRO plugin, please try to log out and log in again to your account or you can try in the incognito mode of your browser.

    Once done, please check this URL on how to install and setup the Rank Math PRO on your website: https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/

    Let us know how it goes. Looking forward to helping you.

    Thank you.

    RankBot

    1 year, 3 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Purchased Pro Subscription – No Confirmation Email – No Account Info??’ is closed to new replies.