Hello,
We apologize for the issue you are facing with downloading Rank Math PRO. It seems that you may have upgraded to PRO using a different email address than the one associated with your Rank Math account.
To resolve this, please log into your Rank Math account and check if the download is available there. If it is not, we recommend contacting our support team to merge both accounts or change the email connected to your PRO account. You can do this by opening a ticket through the Rank Math Support Forum.
When submitting your ticket, please include the email address you used to purchase the PRO plan or a screenshot of the invoice you received. This will help our support team assist you more effectively.
Thank you for raising this concern, and we hope to resolve it for you soon!
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.
Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
We can see the Rank Math PRO subscription on your account.
You can download the PRO plugin from your Rank Math account dashboard:
https://rankmath.com/my-account/
If you’re not able to find the option to download the Rank Math PRO plugin, please try to log out and log in again to your account or you can try in incognito mode of your browser.
Once done, please check this URL on how to install and setup the Rank Math PRO on your website: https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/
Let us know how it goes. Looking forward to helping you.
