Purchased PRO but still labeled a free account

Hello,

We apologize for the issue you are facing with your Rank Math PRO subscription. It seems that your account may not be properly linked to the PRO plan. Here are a few steps you can take to resolve this:

1. Check Your Email: Ensure that the email address you used to purchase the PRO plan is the same as the one associated with your Rank Math account. If they differ, you will need to contact our support team to merge both accounts or change the email connected to your PRO account.

2. Download and Install PRO: Make sure you have downloaded the Rank Math PRO plugin from your Rank Math account and installed it on your WordPress site. You can follow these steps:

   • Go to WordPress Dashboard → Plugins → Add New and search for Rank Math. Install and activate the free version if you haven’t done so already.
   • Then, upload the PRO version by navigating to Plugins → Add New → Upload Plugin and select the downloaded PRO zip file.
   • After installation, activate the PRO version.

3. Activate Your License: To activate your Rank Math PRO license, go to WordPress Dashboard → Rank Math SEO → Dashboard → Help and click on Connect Now. Make sure to use the same account that you used when you subscribed to the PRO plan.

If you continue to experience issues, please reply to this ticket with the email address you used for the purchase or any relevant details, and a human agent from our support team will assist you further.

Thank you for raising this concern!

Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
Should I Delete the Free Version After Installing Rank Math PRO? » Rank Math