Hello,
We apologize for the issue you are facing with your Rank Math PRO subscription not appearing in your account. This can happen if you upgraded to PRO using a different email address than the one associated with your Rank Math account.
To resolve this, please check the following:
- Log into your Rank Math account and verify if the PRO subscription is listed there.
- If it is not available, you may need to contact our support team to merge both accounts or change the email connected to your PRO account. You can do this by opening a ticket through the Rank Math Support Forum.
In your ticket, please include the email address you used to purchase the PRO plan or a screenshot of the invoice you received. This will help our support team locate your account and assist you further.
Thank you for raising this concern, and we hope to resolve it quickly for you!
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
Hello,
Thank you for contacting us, and sorry for any inconvenience that might have been caused due to that.
We can see the Rank Math PRO subscription on your account.
You can download the PRO plugin from your Rank Math account dashboard:
https://rankmath.com/my-account/
If you’re not able to find the option to download the Rank Math PRO plugin, please try to log out and log in again to your account or you can try in incognito mode of your browser.
Once done, please check this URL on how to install and setup the Rank Math PRO on your website: https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/
Let us know how it goes. Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
